Manager, Relationship job at Standard Bank | Apply Now

Client Relationship Management: Build and maintain strong relationships with clients or partners to understand their needs, expectations, and goals.

Account Management: Oversee and manage client accounts, ensuring that services and products meet their needs and addressing any issues or concerns.

Client Acquisition and Retention: Develop strategies to acquire new clients and retain existing ones, focusing on delivering high-quality service and value.

Problem Resolution: Address and resolve client issues or complaints promptly and effectively, working to prevent future problems.

Sales and Business Development: Identify opportunities for upselling or cross-selling additional products or services to existing clients and contributing to business growth.

Reporting and Analysis: Monitor and report on key performance indicators related to client relationships, such as satisfaction levels, retention rates, and revenue.

Collaboration with Internal Teams: Work closely with other departments (e.g., sales, marketing, product development) to ensure a cohesive approach to client management and to address client needs.