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Manager, Personalisation job at Stanbic Bank | Apply Now
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Manager, Personalisation job at Stanbic Bank
Kampala, Uganda
Full Time
About the Organisation
Stanbic Bank is one of Uganda's largest and most reputable financial institutions, known for its extensive range of banking products and services tailored to meet the needs of individuals, businesses, and corporations. As a member of the Standard Bank Group, which is Africa's largest banking group by assets, Stanbic Bank benefits from a strong financial foundation and access to a broad network of resources and expertise.
The bank offers a variety of services including personal banking, business banking, corporate and investment banking, and wealth management. Stanbic Bank's personal banking services include savings and current accounts, loans, mortgages, and credit cards, designed to help individuals manage their finances effectively. For businesses, the bank provides customized solutions such as business accounts, trade finance, and cash management services, aimed at supporting the growth and operational efficiency of SMEs and large enterprises.
Stanbic Bank is also a leader in digital banking innovation, offering advanced online and mobile banking platforms that provide customers with convenient, secure, and efficient access to their accounts and banking services. This commitment to technology ensures that clients can manage their finances anytime and anywhere, enhancing their overall banking experience.
The bank is deeply committed to corporate social responsibility, actively participating in initiatives that promote education, health, and economic development in Uganda. Through programs such as the Stanbic National Schools Championship and various community development projects, the bank invests in the future of Ugandan society, reflecting its dedication to making a positive impact.
Stanbic Bank's strong reputation for reliability, customer service excellence, and financial stability makes it a trusted partner for individuals and businesses alike. Its strategic focus on innovation, community engagement, and sustainable growth positions Stanbic Bank as a key player in Uganda's financial sector and a driver of economic progress.
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Title
Manager, Personalisation job at Stanbic Bank
Stanbic Bank
Job Description
Duties, Roles and Responsibilities
Establish Personalisation capability in specific Africa Region (South, East or West). Coordinate discovery and re-imagination of personalisation in regions and countries. Design, development and implementation of a client conversation portal, in partnership with in-country personalisation teams, enabling bankers to have contextually relevant and meaningful conversations with clients.
Manage foundational aspects for the Personalisation capability in country with a primary focus on insights and direct campaigns/
Supports the design, development, and execution of client conversation portals, enabling the banker to have contextually relevant and meaningful conversations with clients.
Provides insights and analytics, and leverages this for the design and delivery of personalised client conversations for Consumer and High Net-Worth clients – which can be executed via direct campaigns.
Builds the foundations for the management and execution of personalised campaigns, which is supported by appropriate analytics and behavioural economics principles.
Supports business decision making through the provision of customer insights and analytics.
Engages with multiple stakeholders across country (including Corporate Functions) in order to deliver CHNW Personalisation objectives. Key stakeholders include Country Exco and country stakeholders for the provision and execution of insights e.g. Relationship Manager, Branch managers, Country Heads etc.
Collaborates with the Ecommerce, Client Solutions, Segments and Marketing to integrate product and solution personalisation.
Personalisation Domain teams in order to deliver on personalised conversations and conversation portals
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Type of Qualification: First Degree
Field of Study: Mathematical Sciences
Type of Qualification: Post Graduate Diploma
Field of Study: Mathematical Sciences
Experience Required
3-4 years of Personalisation experience in deep quantitative, analytics, and modelling environments with proven track record on delivering both customer and commercial outcomes.
Proven track record in a customer insights & analytics environment with experience in translating data into insights and translating the derived insights into actionable customer conversations delivering both customer and commercial outcomes.
Proven track record in development and implementation of customer conversation portals.
Behavioral Competencies:
Conveying Self-Confidence
Developing Expertise
Developing Strategies
Directing People
Embracing Change
Empowering Individuals
Establishing Rapport
Generating Ideas
Interacting with People
Making Decisions
Producing Output
Team Working
Technical Competencies:
Risk Reporting
Risk Response Strategy
Risk/ Reward Thinking
Verbal Communication
Write Effective Communications
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
Deadline: 11th November 2024
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