Maitre D job at Sokoni Africa Limited | Apply Now

Guest Relations: Greet and welcome guests upon arrival, ensuring a positive first impression. Attend to any special requests, complaints, or concerns promptly and professionally.

Reservations Management: Oversee the reservation system, ensuring proper scheduling and optimizing table allocation to maximize efficiency and guest satisfaction.

Seating Coordination: Supervise and manage the seating of guests, ensuring timely seating and adherence to restaurant policies.

Staff Supervision: Direct and coordinate service staffs, hostesses and bar staffs. Provide guidance, training, and motivation to ensure high standards of service.

Dining Room Management: Maintain the flow of service in the restaurant, balancing guest needs with staff performance. Anticipate guest preferences and make recommendations when appropriate.

Quality Control: Monitor the quality of service and food presentation to ensure consistency and guest satisfaction. Ensure cleanliness and organization of the restaurant.

Communication: Act as the liaison between Hostesses and Service Team. Relay important guest preferences or special requests to kitchen staff.

Upselling: Promote and recommend menu items, specials, and beverage offerings to enhance the guest experience and contribute to sales.

Problem Resolution: Handle guest complaints and issues efficiently, seeking satisfactory resolutions while maintaining the restaurant’s reputation.

Event Coordination: Assist with organizing and overseeing special events, private parties, Banqueting or group bookings as necessary.

Team Collaboration: Work closely with the other Brands/ Departments and leadership Team to ensure smooth operations and address any staffing, operational, or guest concerns.