Junior Fraud Analyst - Uganda job at M-KOPA | Apply Now

In this role, your responsibilities would include:

Fraud Analysis and Reporting

• Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.

• Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.

• Provide actionable insights to influence fraud management strategies and decision-making.

Fraud Detection and Investigation

• Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.

• Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.

• Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.

• Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.

Collaboration and Accountability

• Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies.

• Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.

• Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.

• Liaise with various departments to implement initiatives that reduce risk and improve accountability.

Documentation and Reporting

• Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.

• Support the team in closing fraud cases within stipulated timelines.

• Provide regular updates on fraud trends and disciplinary measures to key stakeholders.

• This is an hybrid role and you will be working alongside a diverse group of team members based in locations such as the UK, Europe, and Africa. You will report directly to the Fraud Manager.