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Junior Customer Success Manager (APAC) job at Sumsub | Apply Now
Are you looking for Junior Customer Service Remote jobs 2025 today? then you might be interested in Junior Customer Success Manager (APAC) job at Sumsub
Remote, OR, USA
Full Time
About the Organisation
Sumsub is a leading verification platform that offers comprehensive KYC (Know Your Customer), KYB (Know Your Business), transaction monitoring, and fraud prevention solutions. The company serves clients across fintech, crypto, transportation, trading, and gaming industries, helping them meet compliance requirements while ensuring secure and seamless customer journeys. Sumsub has over 4,000 clients, including Duolingo, Bitpanda, Wirex, and Exness, and is recognized by industry leaders such as Gartner and Forrester.
Job Title
Junior Customer Success Manager (APAC) job at Sumsub
Sumsub
Job Description
As the Junior Customer Success Manager, your key responsibilities will include managing client relationships on technical, business, and product levels. You will identify opportunities and challenges for clients, provide training and webinars, introduce new features, and handle feature releases. In addition, you will provide client feedback to internal teams and collaborate with sales, solution architects, partners, product management, legal, and marketing teams as the client’s representative. You will also ensure that clients' needs are met and that they are set up for long-term success with Sumsub’s platform.
Duties, Roles and Responsibilities
Manage and nurture relationships with clients on all levels: technical, business, and product.
Identify opportunities for improvement and potential challenges for clients.
Provide clients with training sessions, webinars, and product demos.
Introduce clients to new features and handle feature releases.
Act as the client’s representative by collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams.
Collect and provide feedback from clients to the internal teams.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Prior experience as a Customer Success Manager or Account Manager in the crypto, fintech, or payments sectors.
Basic understanding of KYC (Know Your Customer) is a plus.
Proficiency in Google Sheets and MS Excel.
Strong analytical skills and a proactive approach.
Fluent in English (advanced).
Proficient in Chinese (advanced).
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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