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IT Support Learnership – Retail (iStore) job at Core Group | Apply Now
Are you looking for IT jobs in South Africa 2025 today? then you might be interested in IT Support Learnership – Retail (iStore) job at Core Group
Western Cape, South Africa
Full Time
About the Organisation
Core Group is a leading distributor and retailer of tech products and services across Africa, representing globally recognized brands such as Apple, Fitbit, DJI, and more. Through its retail arm—the iStore—Core Group brings Apple’s ecosystem closer to the South African market, delivering cutting-edge technology and exceptional customer service through its nationwide footprint.
Job Title
IT Support Learnership – Retail (iStore) job at Core Group
Core Group
Job Description
As an IT Support Intern, you will be part of the iStore’s technical team, supporting customers with troubleshooting, hardware/software installations, and product usage. The internship provides hands-on exposure to Apple products like iPhones, iPads, Macs, and Apple Watches. Interns will collaborate with experienced technicians to deliver top-tier customer support and will receive ongoing training and mentorship to foster professional growth. This role emphasizes learning, teamwork, customer service, and developing foundational IT support skills.
Duties, Roles and Responsibilities
Provide in-store and telephonic technical support to customers
Troubleshoot and resolve software-related issues
Assist with installation and configuration of hardware and software
Support customers in effectively using their Apple devices
Maintain accurate documentation of repairs and customer interactions
Collaborate with the technical team to ensure efficient store operations
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Requirements:
Completed Matric (Grade 12)
Completed A+ and N+ certifications
Basic knowledge of hardware and software
Familiarity with operating systems (Windows, macOS, Linux)
Basic networking understanding (concepts and protocols)
Excellent problem-solving and troubleshooting skills
Strong interpersonal and communication skills
Team-oriented and customer-service driven
Familiarity with support ticketing systems is advantageous
Key Competencies:
Learning Agility – Adapt quickly to new tools and processes
Analytical Thinking – Break down technical issues logically
Initiative – Take proactive steps to solve problems
Attention to Detail – Ensure accuracy and completeness
Time Management – Handle multiple tasks efficiently
Professionalism – Uphold high ethical and professional standards
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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