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Infrastructure Support Specialist job at ABSA Bank | Apply Now
Are you looking for IT jobs in Uganda 2025 today? then you might be interested in Infrastructure Support Specialist job at ABSA Bank
Kampala, Uganda
Full Time
About the Organisation
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Title
Infrastructure Support Specialist job at ABSA Bank
ABSA Bank
Job Description
Job Title: Infrastructure Support Specialist
Organisation: ABSA Bank
Duty Station: Kampala, Uganda
This position is responsible for the administration, support and maintenance of all Infrastructure hosted in Country, including Virtual Servers, Physical Servers, Storage and Backup servers. The person in charge will ensure systems are secure and stable, and will ensure performance at
the best possible and acceptable operational levels.
Duties, Roles and Responsibilities
Accountability: Servers and Platforms Support
Provisioning servers: Installs, upgrades, configures and troubleshoots servers as required by dependent services.
Schedules backups for all eligible systems, carries out and reviews the backups daily, maintains backup systems, ensuring integrity, compliance, and disaster recovery readiness.
Performs routine maintenance of servers, workstations, and network devices to ensure system stability.
Supports IT system audits, focusing on infrastructure, data storage, and cybersecurity risks.
Monitors resource utilization and performance of above servers and resources and plans / executes preventive or corrective actions to maintain high efficiency levels.
Contributes to implementing security measures, including access control and server configuration management.
Regularly monitors incidents, trends, status and ensures speed of resolution of issues, and is pro-active in devising improvements and recommending changes to systems, products or services.
Provides technical support for IT service management processes, ensuring optimal service delivery and performance.
Ensures change management procedures are adhered to when installing or upgrading any systems.
Supports IT tasks and projects, providing a high level of functional expertise including system migrations, upgrades or deployments.
Ensures information security guidelines are implemented as prescribed by group information security.
Supports business in converting their requirement to actual services.
To supervise maintenance of End User hardware.
Performs any other work-related tasks as may be allocated through the department leadership.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
At least 3 + years experience in developing, implementing/integrating a standard desktop build, in a sizeable organisation with a global footprint (30000+ employees), which provides a functional and serviceable platform for the business, across multiple hardware and software platforms.
Exposure to the Banking/ ICT Industry.
A thorough understanding of technology strategic issues in the banking or financial services sector.
ITIL V2/V3 experience.
Communicate effectively with business analysts, project leadership, architects, developers and others across the organization.
Work collaboratively across the business and IT communities by working cooperatively with others to accomplish department and project objectives.
Be seen as a team player that exhibits critical thinking and confidence and has credibility across the project team.
Thin/Slim client technologies, Desktop hardware and associated peripherals.
Preferred / Advantage
Relevant IT certification (e.g storage systems certification, Operating Systems support certifications, Networking certifications, Systems Security, etc)
ITIL certification.
Technical understanding of IT systems, Applications and Networks.
Proven track record with requisite experience in similar environment
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the Apply Button below.
Deadline: 21st March 2025
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