Infrastructure and Implementation Engineer job at True North Consult Ltd | Apply Now

Activities (Detailed KPIs)

Links Installation

• Make sure that the new link is assigned to field teams on time.

• Follow up with field teams for installation and make sure that the links are installed in agreed SLA

• Coordinate to issue new links from the warehouse. Ensure timely SORF is shared with warehouse for the release of the goods.

• Escalate any issue which can violate the SLA to concerned department e.g. Enterprise business, Transmission team, Team lead.

Configurations

• Make sure all the configurations matrix are generated on time and shared with concerned departments for implementation

• Ensure configurations are created in local servers and shared with all the concerned parties

• Follow up with transmission team for timely link configurations

• End to end testing of the link for the successful delivery

• Escalate any issue to management causing delays in configurations

NMS

• Ensure all the new links are visible in their respective NMS.

• Ensure all the routers are configured and visible in NMS

Database Management and Testing

• Maintain the link database for all the network elements

• Ensure all the physical link details are captured in the database e.g. APN ODU Microwave, fiber and the detail of the respective partners maintaining the links.

• Test new equipment and make sure it meets the expectations and share test results

Process Management

• Ensure adherence to the company processes

• Ensures compliance to partner contracts and escalates where improvements are required

• Ensures Occupational health and safety standards adherence at all core locations

Decision Level

• Prime: Final Decision Making authority, accountable to the Management

• Shared: Decisions reached jointly with peers on a collective basis

• Contributory: Makes a major contribution to a decision or policy judgment reached by others