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Import/Export Operations Specialist job at DHL | Apply Now

Are you looking for Procurement jobs in Uganda 2025 today? then you might be interested in Import/Export Operations Specialist job at DHL

Kampala, Uganda

Full Time

Deadline: 

16 Jan 2025

About the Organisation

DHL Group is a global leader in logistics and supply chain management, committed to delivering exceptional services that connect people and businesses across the world, with a mission to improve the flow of goods and information. Renowned for its reliability, innovation, and customer-centric approach, DHL has earned a strong reputation and numerous accolades in the logistics industry. The company fosters a diverse and inclusive work culture that promotes collaboration, personal growth, and a commitment to delivering excellence, making it an attractive employer for individuals looking to make a meaningful impact in logistics and global trade.

With a wide range of job opportunities and flexible work arrangements, DHL offers its employees a dynamic and supportive environment for career development. Established as part of the Deutsche Post DHL Group, DHL has grown significantly over the years, expanding its operations globally and continuously adapting to the evolving needs of the logistics industry.

Through innovative technology and a customer-focused business model, DHL leads in sustainable logistics, ensuring efficient and environmentally responsible operations. With a vast global reach, DHL serves customers across all sectors and industries, guided by its core values of passion, resilience, and a commitment to customer satisfaction. The company is also deeply engaged in corporate social responsibility (CSR) initiatives, focusing on sustainability, education, and disaster relief efforts worldwide. For more information, visit www.dhl.com.

DHL Global Forwarding is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

Job Title

Import/Export Operations Specialist job at DHL

DHL

Job Description

Job Title:   Import/Export Operations Specialist

Organisation: DHL Global Forwarding

Duty Station:  Kampala, Uganda


DHL Global Forwarding has an opening for IMPORT/EXPORT OPERATIONS SPECIALIST in Uganda. Executes procedures in the administration of the Product Import/Export process from end to end. Having full ownership and visibility reside with the Import/Export Specialist (Operator)

Join us in connecting people and improving lives!

Duties, Roles and Responsibilities

  • Establish and maintain relationships with existing customers to maintain their business.

  • Handle customer complaints and enquiries and share with supervisor for escalations.

  • Update the clients in a timely manner as agreed upon during the onboarding.

  • Provide high levels of customer service with a sense of urgency.

  • Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.

  • Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments

  • Book with carrier/Update CW1 remarks with booking info.

  • Support the GSC with allocated activities and ensure that the files are well managed.

  • Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.

  • Support and Complete export documents.

  • Quality check documentation before lodging with the shipping line.

  • Ensure that you process the MBL/HBL in accordance with the stipulated procedures.

  • Monitor and follow up until shipment is delivered.

  • Send pre-alerts to all customers.

  • Bill and close the shipment in CWI upon shipment readiness.

  • Uploading of all shipping documents into the CW1 e-Doc system.

  • Update all your milestones and ensure they are done as per the stipulated target. Head of Product Import/Export Ops Specialist

  • Ensure all your sick files are resolved and flies closed.

  • Follow up with customers for feedback and best practices. 

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Knowledge of the OFR/RFR product on Export and Import

  • Good Negotiation and communication skills

  • High result orientation

  • Customs regulation knowledge

  • Able to work timely with high accuracy

  • MS Office Tools knowledge

  • 3- 5 years related experience

  • Must have a degree

  • EAFFPC Certificate will be advantageous

  • Preferred Cargo Wise experience

 

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

  • Possible further career development

  • Competitive salary

How to Apply

All prospective candidates should apply online at the Apply Button below with an updated CV and academic credentials


Deadline: 16th January 2025


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