Import/Export Operations Specialist job at DHL | Apply Now

Establish and maintain relationships with existing customers to maintain their business.

Handle customer complaints and enquiries and share with supervisor for escalations.

Update the clients in a timely manner as agreed upon during the onboarding.

Provide high levels of customer service with a sense of urgency.

Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.

Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments

Book with carrier/Update CW1 remarks with booking info.

Support the GSC with allocated activities and ensure that the files are well managed.

Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.

Support and Complete export documents.

Quality check documentation before lodging with the shipping line.

Ensure that you process the MBL/HBL in accordance with the stipulated procedures.

Monitor and follow up until shipment is delivered.

Send pre-alerts to all customers.

Bill and close the shipment in CWI upon shipment readiness.

Uploading of all shipping documents into the CW1 e-Doc system.

Update all your milestones and ensure they are done as per the stipulated target. Head of Product Import/Export Ops Specialist

Ensure all your sick files are resolved and flies closed.

Follow up with customers for feedback and best practices.