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The ICT service desk officer at Ugafode Microfinance is responsible for providing technical support and assistance to the staff and clients of the organization. Some of the main duties include:

• Responding to queries and requests via phone, email, or in person

• Troubleshooting and resolving hardware, software, and network issues

• Installing, configuring, and maintaining ICT equipment and systems

• Providing training and guidance on ICT policies and procedures

• Escalating complex or urgent issues to the ICT manager or external vendors

• Documenting and reporting on ICT incidents and service levels

• Keeping up to date with ICT trends and best practices