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Head Retail job at Airtel Uganda | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Head Retail job at Airtel Uganda
Kampala, Uganda
Full Time
About the Organisation
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Job Title
Head Retail job at Airtel Uganda
Airtel Uganda
Job Description
Job Title: Head Retail
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Define and drive the retail structure for Airtel Uganda.
Manage deployment of the target numbers for all retail channels.
Delivering sales by developing relationships with retail partners.
Develop and implement sales processes and policies that are aligned and support distribution strategies.
Define and implement strategies/plans to grow and improve REC additions from Gross Adds.
Develop and implement acquisition strategies for the various sales verticals across Retail.
Utilize market research and effective competitor analysis to develop and implement retail plan/strategies that will give Airtel an edge over completion.
Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all under-performing initiatives.
To facilitate and develop the “P&L” for the retail channels comprising both Sales and Service parameters earnings.
Ensure roll outs and drive healthy profitability in the retail.
To devise and facilitate IT enabled key automation projects for roll outs at each.
Define & drive quality customer experience.
Manage, motivate, & develop staff.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
University Degree in any business-related field.
Post-graduate education or training is added advantage.
10+ years of work experience in Customer service or Retail management with 5 years in a senior manager role.
Telecommunication work experience.
Team Leadership.
Resilience
Ability to influence and get things done quickly.
Ability to work in a cross-cultural/ cross-country environment.
Creativity (out-of-the box thinking) and Commercial Acumen.
Customer service orientation.
Effective Communication and negotiation skills.
Ability to make presentations.
How to Apply
All suitably qualified and interested Candidates are invited to apply online at the Apply Button below.
Deadline: 10th February 2025
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