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Head Remittances job at United Bank for Africa (UBA) | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Head Remittances job at United Bank for Africa (UBA)
Kampala, Uganda
Full Time
About the Organisation
United Bank for Africa (UBA) is a leading pan-African financial institution committed to delivering innovative banking solutions that cater to the diverse needs of individuals, businesses, and institutions across the African continent and beyond. With a mission to provide exceptional banking services and foster financial inclusion, UBA has established itself as a recognized and trusted bank, known for its outstanding customer service and strong presence in 20 African countries, as well as operations in the UK, USA, and France.
UBA promotes a dynamic and inclusive work culture, empowering employees through continuous learning opportunities and offering a supportive environment where professional growth is encouraged. The bank offers a range of job opportunities across various functions, with flexible work arrangements to ensure a balance between work and personal life. Established in 1949, UBA has evolved into a technologically advanced bank, embracing digital banking and innovative solutions such as mobile banking, online banking, and artificial intelligence to meet the needs of its growing customer base.
With a vast network of branches and a solid digital presence, UBA is one of the largest financial institutions in Africa, serving millions of customers. The bank’s core values of excellence, integrity, innovation, and customer satisfaction drive its business practices, while its corporate social responsibility initiatives focus on education, healthcare, and environmental sustainability. For more information, visit www.ubagroup.com.
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a PanAfrican, provider of banking and related financial services through diverse channels globally. United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.
Job Title
Head Remittances job at United Bank for Africa (UBA)
United Bank for Africa (UBA)
Job Description
Job Title: Head Remittances
Organisation: United Bank for Africa (UBA)
Duty Station: Kampala, Uganda
Reports to: Executive Director
Plan and coordinate activities and initiatives that promote sales remittances and services to meet the bank’s sales expectations in terms of volume, growth, market share and profitability objectives while improving customer satisfaction.
Duties, Roles and Responsibilities
Develop remittance sales plan to drive growth of money transfer volumes (Western Union, Africash, World Remit, Ria, Mobile Money, MoneyGram, Remitly and emerging partnerships) to meet the sales volume targets across branches as defined by management.
Sell and promote remittance products/services to both new and existing customers to achieve the remittance target
Identify, engage and onboard new remittance companies to boost remittance revenue and volumes.
Establish relationships with Branch Business team to achieve the set Branch Remittance targets by conducting weekly performance follow ups to establish support, challenges and areas of improvement.
Improve problem resolution processes where there are system issues to eliminate negative customer service impact.
Monitor changes and trends in remittances to ensure competiveness in the market and alignment to customer preference.
Train and guide staff involved in remittances as per the Bank’s training framework.
Plan remittance promotions and activations in order to generate awareness and interest of the bank customers.
Key Performance Indicators
Achievement of the Remittance target
% age growth of money transfers volumes (Western Union, Africash, World Remit, Mobile Money & MoneyGram
Functional relationships with Business teams
Timely resolution of customer issues
Market competitor reports on Remittances
Number of trainings done on Remittances
Number of promotions and activations done
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
At least a bachelor degree in Banking, Economics, Finance or Marketing or any other related course in from a reputable University.
Experience: At least 5 years’ experience in retail banking or Money transfer services
Key Competency Requirements
Knowledge
Knowledge and understanding of financial services industry in Uganda with ability to keep abreast of developments in the business and financial services environment and their impact.
A good understanding of legislation related to Remittance services and channel delivery.
Good understanding of the Banking industry
Skill/Competencies
Excellent customer service orientation.
Must have a positive ‘can do’ attitude
Smart appearance
High level of integrity
Excellent communication skills
Strong sales/cross-selling skills
Good motivational and training skills
Strong product knowledge
Attention to details
Good Interpersonal Skills
Strong negotiation skills
Problem solving abilities
Networking skills
How to Apply
All interested staff should send their CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;
Head of Human Capital,
United Bank for Africa,
Plot 2, Jinja Road,
Kampala, Uganda.
Deadline: 4th March 2025.
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