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Head Personal Banking job at Bank of Africa | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Head Personal Banking job at Bank of Africa
Kampala, Uganda
Full-time
Bank of Africa Uganda Limited (BOA Uganda) is a key player in the Ugandan banking sector, providing a wide range of financial services to individuals, businesses, and institutions. As part of the Bank of Africa Group, which operates in 18 countries across Africa, BOA Uganda benefits from a strong network and extensive experience in the African financial landscape.
Established in 1985, BOA Uganda has grown significantly, earning a reputation for reliability, innovation, and customer-focused services. The bank offers a comprehensive suite of products, including personal and business banking, loans, savings and investment accounts, and digital banking solutions. Its commitment to leveraging technology has led to the development of robust online and mobile banking platforms, making financial services more accessible and convenient for its customers.
BOA Uganda is known for its strong focus on small and medium-sized enterprises (SMEs), providing tailored financial solutions to support their growth and development. The bank offers various credit facilities, advisory services, and business development support to help SMEs thrive in a competitive market.
The bank also places a high priority on corporate social responsibility, engaging in numerous initiatives aimed at improving the well-being of communities in Uganda. These initiatives include support for education, health, environmental conservation, and economic empowerment projects. Through its community outreach programs, BOA Uganda demonstrates a commitment to making a positive impact on society.
Head Personal Banking job at Bank of Africa
Bank of Africa
Drive the Personal Banking Business to achieve and exceed Business goals through a dynamic business growth strategy and vigilant Relationship Management within Personal market segment that is aligned with the overall Bank’s Mission.
Provide strategic leadership to Personal Banking and guide all its activities to support the Bank’s growth strategies and achieve projected business goals
Develop and drive the Bank’s Personal Banking strategy through innovative demand-driven solutions, products and services in line with targeted business goals and growth sectors.
Drive vigorous sales process management; from prospecting to closure so as to ensure a vigorous pipe-line of Personal Banking business with the aim of attaining continuity and meeting agreed business growth objectives across all product ranges in the Personal Banking space.
Lead the creation of customer insight through on-going portfolio analysis and formulation of focused and value-driven customer relationship management strategies
Drive a culture of excellent service and quality relationship management in order to retain and develop customers, and expand the Bank’s wallet-share by ensuring compliance with the Service Charter.
Actively guide the negotiation and structuring of personal banking business deals through the sales process with the aim of attaining value for the client, while protecting the business interests of the Bank.
Establish inter-departmental collaboration and work hand-in-hand with other stakeholders to implement timely and efficient preparation of high quality credit proposals, and drive turn-around time to meet the Bank’s promise to customers.
Continuously monitor the business portfolio to ensure vigilant covenants and arrears management in line with BOA policies in order to spot early-attention areas. The objective is to maintain the loan portfolio’s NPA percentage within agreed parameters and ensure customers meet the contractual obligations to the Bank
Constantly explore the enhancement of the Bank’s brand so that the Bank holds out in the target markets as one of the preferred Bank in the Personal Markets in terms of service, innovation and customer awareness/responsiveness.
Vigilantly monitor the market and industry trends, and competitor behavior to gather market intelligence, in order to advise and shape management response and the actions of the Branch team to effectively manage opportunities and threats, with the aim of maximizing business performance
Manage, motivate and develop the Personal Banking team through rigorous performance management, coaching, mentoring and learning interventions to create a team able to deliver the enterprise mission.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in Business, Finance, Banking, Marketing or a related field.
8 years’ experience in Financial Services Business Development; 4 of which should be at management level;
Strong track record in Direct Selling, Sales Management and Relationship Management;
Solid grasp of the Bank’s Policies, Processes and Procedures relating to Credit and Business;
Solid grasp of the Bank’s business model, its strategy and all of its products and services;
Solid grasp and interpretation of industrial and national economic trends;
Required Competencies
Strong strategic and conceptual skills
Leadership and team management skills
Customer centricity, with a strong appreciation for client behavior
Solid business acumen and financial skills
Solid and proven credit risk management
Advanced facility structuring and negotiation skills
Strong decision-making, conflict resolution and problem solving skills
Networking skills, tact and diplomacy; with ability to influence key people inside and outside the Bank
Very strong presentation, verbal and written communication skills
Team player with strong interpersonal skills and the ability to build internal and external networks
Ability to work under pressure, and exercise excellent judgment
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
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