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Head of Product Training job at Peek Vision | Apply Now

Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Head of Product Training job at Peek Vision

Uganda

Full Time

Deadline:

17 Jan 2025

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About the Organisation

Job Title

Head of Product Training job at Peek Vision

Peek Vision

Job Description

Closing Date: 17 Jan 2025

Location: Remote (timezone: UTC -1 to UTC +5).

Working Day: Flexible working hours throughout the week. Daily collective overlapping hours are 11:00-16:00 GMT. Our Full Time work week is approximately 40 hours.

Division: Delivery

Team: Training & Support; Meet the Peek Team.

Travel: up to 25% travel per annum

Salary Range: Peek benchmarks annual salary based on market ranges per jurisdiction. A selection of our salary ranges for this role are as follows:

3,780,000 - 4,400,000 KES per annum, based on Kenya jurisdiction.
6,100,000 - 7,200,000 PKR per annum, based on Pakistan jurisdiction.
616,000 - 725,000 ZAR per annum, based on South Africa jurisdiction.
13,000,000 - 15,500,000 NGN per annum, based on Nigeria jurisdiction.
113,000,000 - 133,200,000 UGX per annum, based on Uganda jurisdiction.
58,000 - 67,000 GBP per annum, based on UK jurisdiction.

Benefits: Working at Peek has many benefits. Find out more information about the many benefits of working at Peek.

To Apply: Submit your full application through our recruitment centre.

Millions of people worldwide are losing their sight unnecessarily. Join a mission driven award winning team who are intent on changing this.

Vision and eye health for all - a 90s video about our work

Kiyasi’s Story - a short film about some of the people who use and benefit from our tools

Introducing Peek Vision - a six-minute explainer video on how our products help eye health services optimise

Peek CEO, Dr. Andrew Bastawrous:

Rolex Awards Laureate, 2016
BBC: The eye doctor who could not see the stars By Smitha Mundasad

Digital Leaders Award - Peek is named ‘Digital SME (small & medium enterprise) of the year’ 2023 for our efforts to ‘apply a modern solution to a centuries’ old problem’

Remote for Good: Peek is the winner of the 2024 Remote for Good Award, which celebrates future-focused organisations that have leveraged remote work and global hiring to make the world a better place. Peek is also highly commended in the Excellence in Global Compensation category.

The Role

In the last 5 years we have expanded our user base from <50 to 4000 software users, and the number of beneficiaries reached using our software has increased from 60,000 people per year to over 100,000 a week.

In the next 4-years we will grow to reach 1,000,000 people per week. To do this we need a Head of Product Training to lead our team to develop a comprehensive software user training strategy.

Over the last three years we have increased the scalability of our product however it still requires considerable support from Peek team members to:

design a programme that uses Peek
to configure the software in our platform
and to train the users (over 4,000 to date) who use Peek to deliver eye tests, capture information and track referrals.

Implementing teams using Peek’s software and data intelligence platform grow in competence and capacity over time and we have established a “certification” process to enable local teams to use Peek’s software and data intelligence platform more independently.

In the future we need to ensure certification is embedded in all programme partners and further expanded to develop a “trainer of trainers” model that ensures the Peek services and support can grow at the same rate as the software.

The role requires the successful candidate to develop a vision aligned with the organisational strategy. This will impact product prioritisation and delivery strategies. Over time we envision the training of trainers being a product in its own right.

Peek’s staff are distributed internationally around the globe and our customers and software users operate and deliver programmes in multiple countries. Travel to programmes using Peek in different countries will be part of the role (in line with Peek’s Travel Safety Policy). Peek’s culture enables a self managed team structure. This provides a high level of ownership and accountability within each role, and enables effective and frequent collaboration between team members and across teams.

Duties, Roles and Responsibilities

Responsibilities and Attributes

The key responsibilities of the role are:

Develop comprehensive software user training strategy and tools that align with Peek’s overall goals, including user needs and adoption, and customer satisfaction and retention to improve the effectiveness of training for Peek’s software & data intelligence platform
In line with Peek’s Partnerships & Product Strategy, provide oversight and leadership to the Training & Support team to implement training and support for global Implementing Partners
Utilise the data intelligence aspect of the software and platform to build training that highlights real-world use cases, best practices and data-driven insights to demonstrate the product’s full potential.
Develop strong and effective collaboration with the Programmes team, Product division and other internal teams in developing training content inline with new features and applicable business and product strategies to ensure Peek’s product and services continuously improve.
Proactively working with the Head of Global Partnerships and Head of Programmes, to understand customer and software user pain points, feature adoption challenges and product-specific FAQs, taking responsibility to match software training needs with resources on a continuous basis ensuring alignment with customers needs and service level agreements.
Analysing the effectiveness and measuring the impact of our training platform and materials in meeting the needs of our users, partners and programmes, using such means as AI, and adjusting the content based on usage data, product updates and changes in customer needs or behaviour.
Stay current with industry best practices and other organisations offerings and training programmes to ensure the company’s training initiatives are innovative and best-in-class.
Develop strategies for translating and localising content and building scalable training programmes that can be easily adapted for different Implementing Partners, regions and product versions in order to continually scale training to global audiences.
Collaborating with Peek’s Communications team when developing our training content inline with branding policies.
As part of the Team Lead responsibilities, provide support to the team with quarterly and annual objectives, ensuring alignment with the company’s goals, objectives and behaviours, while maintaining an inspiring team environment; identify resource and training needs within the Training & Support team; provide feedback to individual team members; and support the team’s personal and professional development.