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Head of Operations job at ASA Microfinance Uganda Ltd | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Head of Operations job at ASA Microfinance Uganda Ltd
Ntinda, Kampala, Uganda
Full Time
About the Organisation
ASA Microfinance Uganda Ltd is a leading financial institution committed to providing affordable and accessible microfinance services to low-income individuals and communities in Uganda, with a focus on empowering women entrepreneurs and supporting their economic growth. Recognized for its reliable and customer-centric approach, ASA Microfinance has built a strong reputation for delivering impactful financial solutions and fostering financial inclusion.
The company maintains a supportive and inclusive work culture, offering employees opportunities for professional growth and a sense of purpose in contributing to community development. With its extensive network across Uganda, ASA Microfinance continues to expand its reach, providing loans, savings products, and financial education to underserved populations. Over the years, ASA Microfinance Uganda has evolved from a small-scale initiative to a robust institution, leveraging innovative approaches and technology to enhance its services and client experience. Its business model is built on sustainability, enabling clients to access tailored financial services that support their growth.
The company's core values include integrity, customer focus, transparency, and social responsibility. ASA Microfinance is also deeply involved in corporate social responsibility (CSR) activities, focusing on promoting financial literacy, supporting women empowerment, and contributing to community development. For more information, visit their website at www.asamicrofinanceug.com.
Job Title
Head of Operations job at ASA Microfinance Uganda Ltd
ASA Microfinance Uganda Ltd
Job Description
Job Title: Head of Operations
Organisation: ASA Microfinance Uganda Ltd (ASA Uganda)
Duty Station: Ntinda, Kampala, Uganda
Reports to: Deputy Managing Director
Duties, Roles and Responsibilities
Direct supervision of all Regional Managers, Area managers and Branch managers.
Set KPIs and budgets for all regions, areas and branches.
Oversee day-to-day branch operations.
Deliver and achieve operational targets as per KPIs and budget.
Drive business growth through market activations
Review set policies and processes
Maintain and optimize operational costs
Maintain adequate head count in all branches
Routine monitoring and visits to branches
Follow up and ensure consequence management for all implicated staff
Develop with HR staff capacity and succession plan
Develop a best practice framework bench marked from competitors
Ensure client satisfaction based on customer surveys
Ensure staff satisfaction based on employee surveys
Manage both staff and client churn rate at acceptable levels

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A Bachelor’s Degree in Business Administration, Operations Management, or a related field. A Master’s degree in a relevant field is an added advantage
10 years proven experience as an Operations Manager in a similar role in a microfinance sector.
Strong knowledge of organizational effectiveness and operations management.
Familiarity with business and financial principles
Excellent communication and leadership skills
Strong problem-solving ability
Experience with budget and financial management
Interpersonal skills
Proficiency in MS Office applications
How to Apply
Applicants who meet the above requirements can send their applications, Curriculum Vitae, copies of relevant academic and professional qualifications, contact details for three (03) professional referees and a day-time telephone number, to the address below:
The Head Human Resource & Administration,
ASA Microfinance (U) Ltd,
Plot 5195 Buye- Kigowa, Ntinda,
P.O. Box 245, Ntinda
Kampala, Uganda
Email: recruitment@asauganda.com
Deadline: Thursday, 17th April, 2025, at 5:00 pm
ASA Microfinance (U) Ltd is an equal opportunity employer and aims to attract and select a diverse workforce, ensuring equal opportunity to everyone, irrespective of race, age, gender, class, ethnicity, disability, location, and religion.