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Head of Operations job at ASA Microfinance Uganda Ltd | Apply Now

Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Head of Operations job at ASA Microfinance Uganda Ltd

Ntinda, Kampala, Uganda

Full Time

Deadline: 

17 Apr 2025

About the Organisation

ASA Microfinance Uganda Ltd is a leading financial institution committed to providing affordable and accessible microfinance services to low-income individuals and communities in Uganda, with a focus on empowering women entrepreneurs and supporting their economic growth. Recognized for its reliable and customer-centric approach, ASA Microfinance has built a strong reputation for delivering impactful financial solutions and fostering financial inclusion.

The company maintains a supportive and inclusive work culture, offering employees opportunities for professional growth and a sense of purpose in contributing to community development. With its extensive network across Uganda, ASA Microfinance continues to expand its reach, providing loans, savings products, and financial education to underserved populations. Over the years, ASA Microfinance Uganda has evolved from a small-scale initiative to a robust institution, leveraging innovative approaches and technology to enhance its services and client experience. Its business model is built on sustainability, enabling clients to access tailored financial services that support their growth.

The company's core values include integrity, customer focus, transparency, and social responsibility. ASA Microfinance is also deeply involved in corporate social responsibility (CSR) activities, focusing on promoting financial literacy, supporting women empowerment, and contributing to community development. For more information, visit their website at www.asamicrofinanceug.com.

Job Title

Head of Operations job at ASA Microfinance Uganda Ltd

ASA Microfinance Uganda Ltd

Job Description

Job Title:  Head of Operations

Organisation: ASA Microfinance Uganda Ltd (ASA Uganda)

Duty Station: Ntinda, Kampala, Uganda

Reports to: Deputy Managing Director

Duties, Roles and Responsibilities

  • Direct supervision of all Regional Managers, Area managers and Branch managers.

  • Set KPIs and budgets for all regions, areas and branches.

  • Oversee day-to-day branch operations.

  • Deliver and achieve operational targets as per KPIs and budget.

  • Drive business growth through market activations

  • Review set policies and processes

  • Maintain and optimize operational costs

  • Maintain adequate head count in all branches

  • Routine monitoring and visits to branches

  • Follow up and ensure consequence management for all implicated staff

  • Develop with HR staff capacity and succession plan

  • Develop a best practice framework bench marked from competitors

  • Ensure client satisfaction based on customer surveys

  • Ensure staff satisfaction based on employee surveys

  • Manage both staff and client churn rate at acceptable levels

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • A Bachelor’s Degree in Business Administration, Operations Management, or a related field. A Master’s degree in a relevant field is an added advantage

  • 10 years proven experience as an Operations Manager in a similar role in a microfinance sector.

  • Strong knowledge of organizational effectiveness and operations management.

  • Familiarity with business and financial principles

  • Excellent communication and leadership skills

  • Strong problem-solving ability

  • Experience with budget and financial management

  • Interpersonal skills

  • Proficiency in MS Office applications

How to Apply

Applicants who meet the above requirements can send their applications, Curriculum Vitae, copies of relevant academic and professional qualifications, contact details for three (03) professional referees and a day-time telephone number, to the address below:

The Head Human Resource & Administration,

ASA Microfinance (U) Ltd,

Plot 5195 Buye- Kigowa, Ntinda,

P.O. Box 245, Ntinda

Kampala, Uganda

Email: recruitment@asauganda.com

Deadline: Thursday, 17th April, 2025, at 5:00 pm

ASA Microfinance (U) Ltd is an equal opportunity employer and aims to attract and select a diverse workforce, ensuring equal opportunity to everyone, irrespective of race, age, gender, class, ethnicity, disability, location, and religion.




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