Head of HR Operations, Governance & Reward job at ABSA Bank | Apply Now

Build and develop the HR Team

• Manage the HR operations team to ensure effective delivery of centralized HR process

• Recruit, induct, and develop a high performing team by embedding formal performance development and informal coaching.

• Encourage frequent knowledge sharing between team members

• Agree performance objectives and standards, ensuring all individuals have Performance Development plans are in place to enhance the capability of staff

• Monitor individual performance, providing feedback, coaching, reward and recognition as appropriate

• Ensure HR administrative activities are delivered in accordance with agreed service levels

• Manage issues and complaints relating to the team

• Manage workflow within the team, forecast changes and schedule resources

• Identify skills gap and set training and development sessions

• Monthly HR Operations meetings with team

• Operations team 1:1 sessions

• Motivate direct reports

  
  

  Payroll management

• Ensure timely processing of payroll by ensuring set deadlines are adhered to

• Check, verify and sign-off monthly payroll prior to processing to ensure that it is processed in line with laid down procedures.

• Liaise with Finance to ensure regulatory deductions (PAYE & NSSF) are remitted according to set deadlines.

• Sign-off on reconciliation prepared by Payroll Manager on a monthly basis to ensure that errors are corrected and that no significant issues arise.

• Extract and review payroll reports on monthly

• Monitor changes in national employment and tax legislation and ensure implementation

People experience And Service Management

• Ensure delivery of services to People Function customers according to Service Level Agreements

• Ensure feedback is compiled and oversee continuous improvement driven within HR

• Ensure comprehensive operational processes are in place (documented), reviewed, communicated and adhered to

• Implement the required mandatory management controls and ensure that they are understood and adhered to by all staff within the team.

• Manage workflow within the team, forecast/anticipate changes and schedule resources to cope with unexpected work levels

• Ensure the effective use, control and maintenance of Workday and Payroll (VIP)

• Carry out annual Business Continuity Management

• Monitor regulatory and statutory requirements affecting the People Function environment

• Participate HR Operations Forums

• Approve all staff loans and credit cards applications

• Signoff all visa and recommendation letters

  
  

  HR Process Implementation

• Champion the implementation of HR process change

• Regularly review workload, productivity and resourcing levels to identify process inefficiencies

• Ensure that HR process maps are update

Stakeholder management

• Management of the relationship with third party suppliers that is pre-screening agency medical, WC, GPA.

• Manage relationship with the People Experience team, Governance and Head of HR Operations

• Clarify People Function processes to heads of Functions and line managers

Risk, Governance and Regulatory affairs

• Undertake yearly reviews of existing people policies and appropriate sign-off

• Facilitate all documentation and administrative procedures with local authorities

• Assist Country People Function Leadership Team to deliver best practice with respect to governance, control, processes, procedures

• Support Country People Function team’s skills with regards to people risk, remediation plans, processes and controls

• Oversee the annual review and testing of the People Function Critical Process Assessments and track remediation actions until closure.

• Ensure all People processes are complaint

• Monitor adherence to the People Function Governance control framework undertaking regular People Function Snap-checks as per snap-check schedule, track and monitor closure of issues identified

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role