Head of Airfreight job at DHL Global Forwarding | Apply Now

Customers

• Identify and develop potential, sustainable customer relationships

• Respond to customer enquiries / complaints

• Lead in engagements and strategic customer interfaces with Key Account Contacts

• Provide leadership in the areas of product and business development, resource utilization, Country organization and activities

• Support and co-ordinate the development, implementation and localization of key initiatives and Programs

• Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies

• Establish KPI’s and obtain agreement & commitment from Country management

• Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements

• Carrier contact/negotiation (AFR) according to corporate policy and local requirements

Stakeholders

• Carrier contract/relationship and performance management

• Interact with commercial team (at country level) in terms of pricing

• Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)

• Responsible for EBIT result at country/country group level AFR.

• Compliance to corporate policy

• Win-win partnership/contract/business arrangements

• Defined KPI’s/Performance Dimensions

• Achievements of KPIs

• Quality input provided for marketing & pricing policy development

• Defined quality measures Achievement of quality KPI’s

Process

• Defines, monitors and enforces targets to the operational units

• Select and assigns key positions to reach targets

• Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions

• Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.

• Defines and implements Airfreight ISO standards in line with corporate instructions

• Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy

• Proposes IT needs

• Responsible for Preferred Carrier adherence

• Responsible for Operational KPI’s

People management

• Determine organization’s structure, roles and responsibility and performance targets for the function

• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness

• Develop a team spirit and multitasking capabilities within the team

• Plan, organize and direct an efficient and effective function

• Develop KPI’s with team members and monitor individual performance

• Conduct performance appraisal, including coaching

• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and target

• Identify training needs and opportunities to develop a highly skilled functional department