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Head Enterprise Operations job at Airtel Uganda | Apply Now
Are you looking for Engineering jobs in Uganda 2024 today? then you might be interested in Head Enterprise Operations job at Airtel Uganda
Kampala, Uganda
Full Time
About the Organisation
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Job Title
Head Enterprise Operations job at Airtel Uganda
Airtel Uganda
Job Description
Job Title: Head Enterprise Operations
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Responsibilities:
Operationally accountable and responsible for enterprise network planning and strategy.
Accountable for enterprise network operations and incident management.
Accountable for Enterprise Network Inventory management.
Agree to a set of KPIs for regular measurements and benchmarking.
Develop standard procedures for effective service delivery and management.
Daily review of Network incidents reports and deploy appropriate solutions to improve service experience.
Seek avenues for cost optimization, creating efficiencies that will optimize the EBITDA margin.
Responsible for the Enterprise Network regulatory (UCC) compliance reports.
Take lead in the preparation of the AOP budget for CAPEX and OPEX.
Act as the SPOC for Enterprise Network activities across the different stakeholders.
Installation and de-installation of Enterprise customer service and equipment as per agreed SLA with Enterprise Business function.
Evaluate solution designs prepared by Enterprise business team and provide feedback on feasibility.
Ensure Timely delivery of customer solutions requested (48 hours from time of receiving service order).
Make routine customer visits to review and understand the customer’s level of service experience.
Design and Implement the appropriate systems and processes that meet the customers defined SLAs.
Process management.
Capacity building.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications:
BSc Electrical Engineering degree, BSc Telecommunication Engineering, ICT or any related field.
Certification in Networking Courses.
Minimum of 7 Years’ experience in Telecom/ICT industry.
Minimum of 4 years in a leadership role.
A good understanding of Packet Switched/Circuit switched networks.
Good understanding of customer requirements.
Ability to work with minimum supervision.
Good interpersonal and analytical skills.
Self-driven, team player, good presentation skills and motivated.
Task oriented with excellent organizational skills.
Ability to prioritize and manage tasks.
Ability to explain technical issues to non-technical people.
Patience and perseverance.
How to Apply
All suitably qualified and interested Candidates are invited to apply online at the Apply Button below.
Deadline: 28th November 2024.
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