Head - Postpaid Product and Pricing. Consumer job at MTN | Apply Now

Strategy Development and Implementation

•Drive the effective implementation of MTN SA’s Postpaid Product Management, Pricing and Operations design strategy, with emphasis on client experience (internal and external), ensuring maximum market penetration, growth and profitability

•Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements

•Identify required resources, personnel and funding to achieve the divisional goals

Product Management and VAS:

•Develop and execute the product roadmap for postpaid services, ensuring alignment with company strategy and market needs.

•Oversee the lifecycle management of postpaid products, including new product development, enhancement, and retirement.

•Collaborate with cross-functional teams (e.g., marketing, sales, engineering) to drive product initiatives and launch new VAS.

•Monitor and analyze market trends, customer feedback, and competitive landscape to identify opportunities for innovation and improvement

Postpaid Pricing and Reporting:

•Develop and implement competitive and profitable pricing strategies for postpaid plans and services.

•Conduct regular pricing reviews and adjustments based on market conditions, cost analysis, and customer demand.

•Establish and maintain robust reporting mechanisms to track product performance, customer acquisition, and revenue metrics.

•Provide insights and recommendations to senior management based on data analysis and market intelligence.

Business Operations:

•Oversee the day-to-day operations of the postpaid business unit, ensuring efficiency and effectiveness.

•Implement and optimize processes to enhance customer experience, reduce churn, and improve operational KPIs.

•Manage relationships with key stakeholders, including vendors, partners, and internal teams, to ensure seamless delivery of postpaid services.

•Lead and mentor the business operations team, fostering a culture of continuous improvement and excellence.

Budgets:

•Manage the sub-divisional budgets in line with business objectives

•Manage project or initiative budgets in line with business objectives

•Monitor and control the budgetary needs of the prepaid solutions units

Operational Delivery:

•Ensure synergy across the functional area through effective management of inter-functional relations and activities

•Ensure the local Postpaid customer contact rules apply within the MTN Group

•Report on a monthly and quarterly basis to management relating to progress made with Postpaid and in accordance with the measurement metrics set by the organization.

Continuous Improvement

•Play a critical role in creating thought leadership (Area-specific trends , industry best practice) within the BU space

•Research and keep abreast of new innovations , identify and share leading practices, concepts and benchmarks on a continual basis with own teams

•Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace

•Monitor true-value metrics to measure the impact and benefit of the function to MTN

Governance, Policies and Procedures

•Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned

•Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

•Ensure effective and efficient service escalation processes are in place

•Continuously review key risks, issues and dependencies and set mitigation actions

People (Learning & Growth) Perspective:

•Set integrated goals and objectives for the Regional team within MTN in order to achieve a future-focused, future-fit high-performing organization

•Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors

•Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment

•Create and implement personal development plans

•Define the KPAs and KPIs that will be cascaded down to each area

•Manage Performance and identify training needs. Coach and guide subordinates

•Enable and model healthy employee relations and collaborative teamwork

•Manage diversity, develop, and embed an Employment Equity plan for the business area

•Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management

•Act as an ambassador for the team by living the Brand values and vital behaviors and changing and influencing employees’ behavior