Head, Local Market, Client Coverage job at Standard Bank | Apply Now

To implement, scale, entrench, engage and commercialise the consumer value proposition/s and life journeys at a local market level through the engagements platforms, delivered through multi-disciplined squads. To transform the local market to a platform business and drive the people and culture change requirements. Accountable for the quality of relationships and its associated financial and non-financial outcomes.

Continuously review and evaluate the performance of the local market in order to identify areas/ opportunities that require further focus.

Deliver SBG and 3rd party products and services through a client centric platform.

Design and implement client retention strategies aimed at ensuring retention of valuable or profitable client including defining an end to end process of managing clients that are at risk of leaving Standard Bank, as well as identifying proactive retention strategies and processes for existing valuables.

Develop appropriate recovery and resolution plans to protect the local market from any untoward event.

Drive a key focus on relationships, experience and operational efficiency.

Enable integrated ways of working and collaboration across the value chain to deliver for the client.

Ensure adherence to risk management and governance standards for the continued sustainability of the local market.