Field Operations Manager job at Educate | Apply Now

1. Reporting Procedures and Flow Oversight (30%)

• Develop and ensure clear reporting procedures, ensuring that the Field Operations team understands and adheres to them.

• Oversee data collection in line with monitoring and evaluation systems, ensuring accurate and timely reporting.

• Review data dashboards and ensure weekly updates are accurate.

• Address challenges faced during data collection, in collaboration with M&E and Program Managers.

• Collaborate with the performance metrics and product teams to update procedures and ensure proper scholar allocation.

• Lead monthly reporting meetings with the programs and performance metrics teams to discuss insights and address issues.

2. Mentor Strategy Oversight (30%)

• Lead the recruitment and onboarding strategies for mentors, working with the Implementation Manager to align mentor profiles with program needs.

• Ensure mentor lists are up-to-date and mentor agreements are signed on time.

• Monitor and track mentor performance through feedback, retention rates, and overall team culture, making adjustments as necessary.

• Work with various departments to update mentor policy handbooks and provide regular updates on the mentor database.

• Manage the mentor helpline and ensure quick resolution of issues.

• Maintain a backup mentor database to ensure coverage for any mentor drops.

3. Field Logistics Oversight (20%)

• Oversee the annual transport verification exercise and ensure transport costs are within budget.

• Coordinate with the Finance team to ensure monthly accountabilities are met and logistics needs are fulfilled.

• Review and address any issues in the logistics systems, providing solutions where necessary.

• Ensure youth incentives (e.g., prizes, awards, airtime) are distributed on time according to program schedules.

• Work with product leaders to ensure logistical needs are met for program activities.

4. Field Operations Team Oversight (20%)

• Foster a positive, supportive team culture that empowers the Field Operations team to be responsive and agile.

• Provide regular feedback to the team, supporting their development and addressing performance gaps.

• Lead annual performance appraisals and provide professional development feedback.

• Identify and create leadership pipelines within the team, ensuring the department’s growth and success.

• Advocate for and implement systems that improve efficiency in line with the evolving needs of the programs.

Qualifications

• Bachelor’s degree in a business-related field.

• At least 5 years of professional experience in project coordination, ideally in social enterprises, NGOs, or the education sector.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Suite.

• Strong skills in planning, budgeting, forecasting, problem-solving, leadership, communication, and coordination.

• Alignment with Educate!’s core cultural values (See Educate!’s culture deck for more details).

Terms

• Competitive salary based on experience.

• Attractive benefits and perks, including medical insurance.

• Location: Kamuli, Uganda.

• Residents of Kamuli are preferred.