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Key responsibilities

• Support the sales team in preparation of proposals, tenders and quotations.

• Efficiently manage contracts system to receive, track and follow up on sign off all contracts within agreed Service Level Agreements.

• Capture and accurately consolidate all customer orders for onward stock planning and OTD (order to delivery) management.

• Proactively liaise with logistics to track and ensure deliveries per agreed customer commitments.

• Ensure all units for delivery are physically inspected (Genchi) and confirmed as ready for delivery before handing over to the salesperson.

• Oversee demo/test drive vehicles, coordinate their scheduling, consolidate customer feedback, and generate weekly demo utilization reports.

• Support the Equipment Sales team and the sales planning team with accurate, real-time information/reports on the individual status of the entire order bank as well as monthly delivery forecasts.

• Champion and oversee data integrity of sales team customer records in the ERP/CRM system.

• Put in place an efficient tracking/reporting system for all advertised tenders as well as Sales’ responses to the same.

• Support in consolidating and coordinating team schedules to ensure proper department resource planning.

• Lead coordinator of all kaizen initiatives/projects aimed at improving sales department process efficiencies.