EAP Call Center Representative job at Lucet Health | Apply Now

Job Qualifications

Required Qualifications

• Bachelor’s degree in Social Work, Psychology or related healthcare field and 1-3 years of experience in a health care, managed care and/or customer service setting; OR high school diploma and 3-5 or more years of experience in a health care, managed care and/or customer service setting

• Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing), including the ability to document while simultaneously while taking information over the phone

• Excellent written and verbal communication, interpersonal, and organizational skills

• Ability to talk and type simultaneously

• Given this position services a federal contract, individuals in this position will be required to have US Citizenship and to pass background checks to include a 10-panel drug screen and Public Trust.

Preferred Qualifications

• Bachelor’s degree and five (5) or more years of experience in a health care, EAP/managed care and/or customer service setting

• Familiar with behavioral health/medical terminology

• Bilingual (English and Spanish)

Key Competencies

• Works autonomously on routine tasks and demonstrates the ability to work collaboratively within a multi-disciplinary team.

• Demonstrates consistency in professional demeanor in all verbal and written communication.

• Reliability

• Strong work ethic

• Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met.

• Ability to prioritize and manage multiple tasks in a fast-paced changing environment.

• Ability to work independently to meet team objectives/goals.

• Maintains a professional demeanor in response to all situations regardless of the nature or circumstances of the situation.

• Demonstrates schedule adherence and shift flexibility to support business needs.

Working Conditions

• Work is performed indoors in a remote, home setting or typical office environment - not substantially exposed to adverse environmental conditions.

• Since this is a remote position, employees must have a dedicated private workspace in their home to ensure productivity, confidentiality, and professionalism.

• Continuous exposure to VDT screens, video calling, headphones, and computers.

• Physical demands include constant ability to remain in a stationary position, move about inside an office or remote setting, able to communicate and exchange information with others, able to inspect information, and able to perform repetitive motion with arms and fingers.

• Mental demands include constant ability to interpret data, problem solve, make decisions, and organize and plan.

Salary and Other Compensation:

The starting salary that Lucet reasonably expects to pay for this position ranges from $16.00 - $22.00 per hour, depending on circumstances including an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: 401(k) with competitive employer match, Remote Work.

This position is a federally contracted position with the United States Postal Service. which has specific requirements for all candidates which include:

• The ability to pass a 10-panel drug screen prior to their date of hire.

• The ability to undergo a Public Trust background investigation and receive a favorable adjudication.

• US Citizenship for at least 5 years.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.