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Desktop Support job at McDermott | Apply Now
Are you looking for Engineering Jobs in Uganda 2024? If yes, then you might be interested in Desktop Support job at McDermott
Kampala, Uganda
Full-time
About the Organisation
McDermott International Ltd is a global leader in engineering, procurement, construction, and installation (EPCI) services for the energy industry. With a history spanning over a century, McDermott has built a reputation for delivering innovative and sustainable solutions for complex offshore and onshore projects. The company's expertise covers a wide range of services, including oil and gas exploration, refining, petrochemical production, and renewable energy projects.
McDermott operates with a commitment to safety, quality, and environmental stewardship, ensuring that all projects meet the highest standards. The company leverages advanced technologies and a highly skilled workforce to execute projects efficiently and effectively. McDermott's global presence, with operations in key energy markets around the world, enables it to support clients with localized expertise and resources.
Through strategic partnerships and a focus on continuous improvement, McDermott drives value for its clients while contributing to the advancement of the energy sector. The company's robust portfolio includes numerous landmark projects that showcase its capability to handle large-scale, complex engineering challenges. McDermott's dedication to innovation and excellence positions it as a trusted partner in the evolving landscape of global energy.
Job Title
Desktop Support job at McDermott
Job Description
The IT Pillar Tech provides solutions to problems in the IT Pillar discipline without supervisory approval and will evaluate and select solutions from established operating procedures and scientific procedures.
Duties and Responsibilities
General HW support and maintenance, Help Desk activities
Level 2/3 end-user support
Workstation moving, fixing, and installation using internally approved methods
Call Manager maintenance and telephone sets
Software package creation
SW installation
Local Backup system administrator
Training sessions on all technology changes
Work closely with the EDS team, and ensure knowledge-sharing
Perform Introductory Onboarding training
Ensure that VIP users are properly managed, and their needs are taken care of
Reach out to other members / escalate as necessary to ensure customer satisfaction
Help with software Upgrades or Rollouts of both Productions Tools & Engineering Software
Support Infrastructure Team in Setup and take part in projects as and when required
Support infrastructure team, handling server backup/recovery
Coordination of network setup & support
Manage IT assets and ensure adequate stock exists
Maximize utilization of assets by reuse
SCCM maintenance
Telephone/Mobile assets
Support (Project) IT Coordinators, end users, application developers, and application administrators’ users with solving problems
Assist users through telephone, remote control of desktops, ail, and direct contact at the helpdesk or users’ desk
Responsible for the application of Environmental Policy and Procedures within their area of responsibility
Change Management:
Report changes due to moves and/or changes in personnel
Problem Management:
Proactively monitor ticket queues (both onshore and offshore) on ServiceNow and take ownership, coordinate & action as required
Analysis of detected or reported problems
Assign correct priorities to problems
Control of the problem-solving process
Solve problems or report to third-party support
Report to the supervisor and user of the solution
Maintain the correct status of calls in the call support system
Maintain user help documentation
Create and maintain documentation, procedures, and work practices
Configuration Management:
Support users in configuring network printers
Support users on the use of cell phones
Explain company policies on IT matters
Assist in maintaining accurate inventory records
Hardware Management:
Ensure that hardware (PCs, printers, etc) function according to specification
Support users on the use of equipment
Report malfunctions
Take corrective maintenance
Software Management:
Support users on the use of standard installed software (Notes, MS Office, etc)
Virus reporting and controlling
Report malfunctions
Support users in acquiring and installing approved software
User Management:
Report on the (mis)use of resources
Service Management
Capacity Management:
Application monitoring and optimization
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Associate/Diploma degree preferred in Engineering or IT discipline Experience at least two+ years of experience as a Support Engineer or in a comparable function Good knowledge of IT systems
General knowledge of IT infrastructure
Medium knowledge of the English language in speaking, reading, and writing
Ability to express oneself orally
Ability to express oneself in writing
Ability to gather information
Working in team operations
Training/education of users
Flexible, accurate, diplomat
Customer oriented
Prepared to travel
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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