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Debt Recovery Officer job at Q-Sourcing Limited trading | Apply Now
Are you looking for Finance Jobs in Uganda 2024? If yes, then you might be interested in Debt Recovery Officer job at Q-Sourcing Limited trading
Soroti, Uganda
Full Time
About the Organisation
Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.
Job Title
Debt Recovery Officer job at Q-Sourcing Limited trading
Job Description
The Debt Recovery Officer will be responsible for contacting customers with overdue payments, negotiating repayment plans, and implementing strategies to recover outstanding debts.
Duties and Responsibilities
Conduct outbound calls to customers with overdue payments, providing courteous and professional assistance to collect outstanding balances.
Negotiate payment arrangements with customers based on their financial situation, while adhering to company policies and procedures.
Educate customers on their account status, payment options, and consequences of non- payment, ensuring clear and accurate communication.
Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues in a timely and efficient manner.
Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
Adhere to regulatory requirements and compliance standards governing debt recovery activities, ensuring confidentiality and data security.
Meet or exceed individual performance targets for collections effectiveness, call quality, and customer satisfaction.
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COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
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INDUSTRIAL
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RESIDENTIAL
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COMMERCIAL
SERVICES
COMMERCIAL
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COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Bachelor's degree in Business Administration, Finance, or related field preferred.
Minimum of 1-2 years of experience in debt recovery, collections, or customer service roles.
Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
Ability to work independently and effectively manage time and resources in a fast-paced environment.
Proficiency in MS Office suite and experience with customer relationship management (CRM) systems.
Knowledge of regulatory requirements governing debt recovery activities in Uganda is a plus.
Fluency in English and proficiency in local languages preferred.
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU- SCU-DRO-DEBT RECOVERY OFFICER”
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