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Customer Support Representative job at Fido Uganda | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Support Representative job at Fido Uganda
Kampala, Uganda
Full Time
About the Organisation
Fido is a Canadian mobile network operator owned by Rogers Communications. Since its acquisition by Rogers in 2004, it has operated as a Mobile virtual network operator using the Rogers Wireless network. Fido's logo is a yellow doghouse.
Fido Uganda is an African-based Fintech Company. Fido empowers individuals and entrepreneurs to take advantage of opportunities in Africa. We have been operating in Ghana since 2015, disbursing about 3 million credit facilities. Built on advanced technology that enables fast, easy access to financial services, our independent financial platform and unique machine-learning risk models make instant credit decisions – even for customers with no financial track record.
Job Title
Customer Support Representative job at Fido Uganda
Fido Uganda
Job Description
Job Title: Customer Support Representative
Organisation: Fido Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Manage large numbers of inbound and outbound calls in a timely manner.
Respond appropriately to customers’ emails and calls.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, investigate and provide relevant solutions.
Seize opportunities to upsell the company’s product when they arise.
Build sustainable relationships and engage customers by going the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Guide customers through troubleshooting and using products or services.
Manage and train other members of your team to improve customer service.
Diligently perform other official tasks assigned to you.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree.
At least 3 years of experience in a CSR position, ideally from fintech, financial services or telecom sectors.
Experience as a team leader will be an advantage.
Proficient in Microsoft Office applications.
Experience working with help-desk management tools (Zendesk, Freshdesk, etc.) – an advantage.
Strong written and verbal communication and strong active listening skills.
Exceptional interpersonal and rapport building skills.
A patient and empathetic attitude.
Strong time management and organizational skills.
Ability to work in a fast-paced environment.
Unquestionable integrity in handling sensitive and confidential information.
Comfortable working during the weekend.
How to Apply
All candidates who wish to join Fido in this capacity should apply online at the Apply Button below.
Deadline: 17th April 2025
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