Customer Service Representative job at Imagine Learning | Apply Now

Envision Your Experience.

In this role you’ll have the opportunity to:

• Respond positively to customer calls, emails, and other direct contacts in a timely manner.

• Communicate clearly, both written and in speech, to both internal and external customers.

• Resolve all concerns in the best interest of both the customer and the company.

• Determine customer's needs and expectations to recommend specific products and solutions.

• Use multiple CRM's at once to assist the customer.

• Other duties as required.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience.

• Experience with CRM systems is desirable.

• Exceptional verbal and written communication skills.

• Ability to prioritize job responsibilities and manage time effectively.

• Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner.

• Detail oriented with ability to multi-task and follow through on all tasks.

• Self-motivated with the ability to work successfully in a team-oriented environment.

• Proficient in Microsoft Office software especially Outlook, Excel and Word.

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the diversity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.