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Customer Service Representative I job at Sentara Health (AvMed Division) | Apply Now
Are you looking for Remote Administrative jobs in 2025 today? then you might be interested in Customer Service Representative I job at Sentara Health (AvMed Division)
Remote, OR, USA
Full Time
About the Organisation
Sentara Health is a not-for-profit health system committed to improving health every day. With nearly 30,000 team members, Sentara Health values diversity, inclusion, and belonging. AvMed, a division of Sentara Health Plans, serves the Florida market and is dedicated to providing quality service and healthcare solutions to its members.
Job Title
Customer Service Representative I job at Sentara Health (AvMed Division)
Sentara Health (AvMed Division)
Job Description
As a Customer Service Representative I, you will handle incoming calls and provide assistance regarding plan benefits, member eligibility, payment plans, claim resolution, and scheduling needs. You will play a vital role in delivering high-quality service and ensuring customer satisfaction through effective communication, problem-solving, and education.
This position requires a high level of accuracy in data entry and the ability to resolve member and patient issues professionally. It also involves collaboration across teams to ensure comprehensive support for all member needs.
Duties, Roles and Responsibilities
Handle inbound customer calls related to eligibility, billing, claims, and scheduling
Provide accurate information and resolve issues in a timely manner
Update member or patient records and billing details
Set up payment plans and address payment-related inquiries
Support prescription benefit-related questions and plan details
Ensure high levels of customer satisfaction through effective communication and service
Work Monday to Friday, 11:30 AM to 8:00 PM, with availability for Saturday shifts on a rotating basis
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education: High School Diploma or equivalent
Experience: Minimum 2 years of customer service experience
Skills:
Strong communication and interpersonal abilities
Accurate and efficient data entry skills
Ability to handle multiple tasks in a fast-paced environment
Problem-solving and customer-centric approach
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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