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Customer Service Officer/File Operator job at AGL | Apply Now
Are you looking for management jobs in Uganda 2024? If yes, then you might be interested in Customer Service Officer/File Operator job at AGL (Africa Global Logistics) | Jobs today in Uganda
Kampala, Uganda
Full-time
Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent. Thanks to the strength of its network and its recognised professionalism, the MSC Group is strengthening the competitiveness and the connectivity of the continent in a context that is notable for the desire of African countries to implement the Continental Free Trade Area.
Customer Service Officer/File Operator job at AGL (Africa Global Logistics)
AGL (Africa Global Logistics)
JOB PURPOSE & MAIN MISSIONS:
Main point of Client contact on all customs clearance issues.
Updating track and trace software
Ensuring that Client KPIs are met by driving the business
Receiving documents from clients.
Confirming receipt of documents to clients
Vetting documents received from clients
Obtaining delivery instructions from the client before the file is opened
Opening JOB files on SPOT
Communicating incomplete/incorrect documents to the Clients and advising on how to
correct the errors on the said document.
Ensuring that the IDF is created and FCVR obtained before the vessel arrives. Where the
documents have been received from the client late, advising the client of the late receipt of
documents and its consequence
Closely following up on designated client’s shipments with all sections, with emphasis on
achieving the pre-agreed client KPI.
Advising clients of any operational delays, as and when they occur.
Proactively minimizing any incident of operational delays.
Sending delivery advice to the client 24 hours before the cargo delivery date.
Updating SPOT & W@Y on time and in real-time
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
REQUIRED SKILLS
At least 2 years experience in clearing and forwarding
Good knowledge of Microsoft Office
Good use of email
Excellent communicator
Previous customer service experience
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Send your CV to UG007AGL.HR_RECRUIT@aglgroup.com
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