Share this Job
Customer Service Manager job at Vivo Energy | Apply Now
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Customer Service Manager job at Vivo Energy
Kampala, Uganda
Full-time
About the Organisation
Established in 2011, Vivo Energy is the company behind the Shell and Engen brands across many African markets. We source, distribute, market and supply high-quality fuels and lubricants through service stations and directly to commercial customers, in addition to providing a growing non‑fuel retail offering – making our customers' experience with us more convenient and rewarding.
We are a market-leading, pan-African retailer and distributor of high-quality fuels and lubricants using the Shell and Engen brands. We source, distribute, market and supply these products to retail and commercial customers across Africa and keep the continent on the move. We have a growing non-fuel retail offering and are continuing to develop innovative energy solutions to enhance sustainability.
Job Title
Customer Service Manager job at Vivo Energy
Vivo Energy
Job Description
The Customer Service Manager at Vivo Energy Uganda is responsible for leading and managing the customer service team, ensuring the delivery of exceptional service to customers and establishing strong relationships with key stakeholders. The Customer Service Manager will be responsible for managing customer inquiries, resolving issues, and implementing customer service strategies to enhance customer satisfaction and loyalty.
Duties and Responsibilities
Lead and manage the customer service team, providing guidance, coaching, and support to ensure optimal performance
Develop and implement customer service strategies to improve customer experience, increase customer satisfaction, and drive customer loyalty
Monitor and evaluate customer service performance, identifying areas for improvement and implementing necessary changes
Establish and maintain effective relationships with key stakeholders, including customers, suppliers, and internal teams
Resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction
Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
Implement and manage customer service systems and tools to streamline operations and improve efficiency
Stay updated on industry trends and best practices in customer service, and propose innovative solutions to enhance customer satisfaction.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Minimum of 5 years of experience in customer service management
Bachelor's degree in business administration or a related field
Proven track record of leading and managing customer service teams
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to build and maintain strong relationships with customers and stakeholders
Knowledge of customer service systems and tools
Strong leadership and management abilities
Ability to work in a fast-paced, dynamic environment
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
Related Jobs
.png)
.png)
%20(1).jpg)