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Customer Service Executive job at Sun King | Apply Now
Are you looking for Customer Service jobs in Uganda 2024 today? then you might be interested in Customer Service Executive job at Sun King
Kampala, Uganda
Full Time
About the Organisation
Sun King designs, distributes, installs, and finances solar energy solutions for the 1.8 billion global consumers who cannot reliably access or afford traditional electrical grid connections. The needs of energy consumers in Africa and Asia are diverse. Sun King’s broad array of products unlocks a higher quality of life for our customers.
Sun King designs, distributes, and finances the purchase of solar powered home energy solutions for the world’s 1.3 billion under-electrified consumers. We are market leaders in the distributed off-grid solar industry, and our Sun King products have enabled 76 million people around the world to access clean, reliable, solar powered light and energy at home.
Sun King products range from portable solar lamps to more robust multi-light solar home systems, to solar powered televisions and fans and energy efficient inverter bulbs. Our products drastically improve quality of life for those that lack reliable electricity access: they help extend the number of productive, income generating hours in a day; they enable children to study after dark; they allow families and communities to gather safely to socialize after sunset; and when replacing field-based sources of light like kerosene lamps, they reduce exposure to indoor air pollution.
We reach our customers through two distinct business models: a vast network of more than 300 distribution partners across 40 countries, and through our EasyBuy Direct sales channel, where we sell directly to consumers in India, Kenya, Myanmar, Nigeria, Tanzania, Uganda, and Zambia through a network of more than 7,000 commission sales agents. Our customers have the option to purchase these products up front or to pay for them through an instalment payment plan over a period of 4-18 months through our Sun King EasyBuy line, our technology enabled ‘pay-as-you-go’ (PAYG) systems.
Sun King employs more than 1,500 people in 11 countries across sub-Saharan Africa and Asia. We are passionate about serving off-grid customers, and we are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
Job Title
Customer Service Executive job at Sun King
Sun King
Job Description
Location: Kampala
Languages: Luo, Lunyoro, Lumasaba, Lugbar, Samia, Japhadhola
About the role:
The Customer Service Executive at Sun King will promote and deliver high-quality, professional service to our customers. You will effectively and efficiently resolve queries, take ownership of issues until resolution, and achieve productivity performance standards set by the Customer Service Function.
Duties, Roles and Responsibilities
What you would be expected to do:
a)Customer Education and Assistance:
Offer comprehensive product and service education to customers efficiently and effectively.
Handle customer queries with the utmost quality and professionalism.
Provide timely assistance to the sales team in addressing prospective customer inquiries.
Ensure customer information is accurately updated in the required tools as per standard operating procedures.
b)Query Management:
Manage customer queries promptly to avoid long waiting times and high drop rates.
Ensure all customer interactions are handled within standard handling times.
Proactively listen and answer all queries efficiently while maintaining high service quality and standards.
c)Customer Relationship Management:
Build and maintain good customer relationships, catering to a diverse customer base.
Proactively contact dormant customers to resolve any pending issues.
Help minimize defaults by reaching out to customers with delayed payments.
Check customer satisfaction post-sale to increase customer retention.
d)Process Compliance and Improvement:
Ensure process compliance and follow through on customer process recommendations.
Report issues raised by customers that require immediate action or resolution by management.
Initiate and implement corrective actions as needed to maintain an excellent standard of service and high customer satisfaction.
e)Performance and Reporting
Accomplish the customer service vision and mission by meeting key performance indicators set by the function.
Gather and document information about the customer and the product via available systems.
Be available to handle inbound and outbound traffic during both low and peak hours.
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RESIDENTIAL
Qualifications, Education and Competencies
You might be a strong candidate if you
Hold a Bachelor's Degree/Diploma in Social Science Studies or similar
Possess basic knowledge of Excel spreadsheets and data entry skills
Having experience in assisting customers is a plus
Are open to working in a flexible and creative work environment with fast-evolving operations
Have the ability to multitask while working under tight deadlines with close attention to detail
Have the ability to remain professional and courteous with customers at all times
Have excellent verbal and written communication skills - both in English and one of the native languages
Can work in shifts
What We Offer:
Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards a profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
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