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Customer Service Consultant job at Centenary Bank | Apply Now
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Customer Service Consultant job at Centenary Bank
Kampala, Uganda
Full-time
Centenary Bank, established in 1983 as a credit trust of the Uganda National Lay Apostolate, has evolved into Uganda's leading commercial microfinance bank, serving over 3 million customers with an asset base of UGX 6.3 trillion. The bank's mission is to provide appropriate financial services, particularly microfinance, to all people, especially in rural areas, in a sustainable manner and in accordance with the law.
Renowned for its commitment to financial inclusion and innovation, Centenary Bank has been recognized as the "Best Bank" at the 30th Global Finance Awards and named Uganda’s Most Admired Financial Services Brand. The bank fosters a dynamic and inclusive work culture, employing more than 3,000 staff and offering various career opportunities through its dedicated job portal.
Over the years, Centenary Bank has expanded its reach with 81 branches, 209 ATMs, over 7,400 agents, and several digital channels, including CenteMobile banking and CenteOnline banking, ensuring accessibility nationwide. Embracing innovation, the bank invested $15 million in a state-of-the-art core banking system, Flexcube, to enhance efficiency and customer experience.
Upholding core values of integrity, customer focus, and excellence, Centenary Bank actively engages in corporate social responsibility initiatives, focusing on education, health, environment, and social missions, contributing significantly to Uganda's socio-economic development. For more information, visit their official website at www.centenarybank.co.ug
Customer Service Consultant job at Centenary Bank
Centenary
Manage branch customer experience while identifying and responding promptly to customers' needs, ensuring a constant high level of service, and taking into consideration Centenary Bank policy and procedures
Deliver Quality and consistent Customer Service
Monitor & follow up on customer inquiries, expectations, suggestions, complaints & compliments in line with the customer service standards, strategy & Bank policies.
Monitor, follow up & report on the performance of the front office staff in line with customer service standards
Identify repeat /royal & potential corporate Customers of the Branch and implement follow up activities in line with the marketing plan & bank policies.
Sensitize and train staff on Bank products, services & customer service standards in line with Customer Service Standards
Sensitize customers and promote alternative channels usage.
Monitor QMS and ensure that customers that customers are served in a timely manner.
SERVICES
COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
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COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
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COMMERCIAL
SERVICES
COMMERCIAL
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COMMERCIAL
SERVICES
COMMERCIAL
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INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in business administration, Commerce or other related fields
Certificate in Customer Service Training
Required Experience and Competences:
Two (2) years’ experience in a Customer Service-related role in a large financial institution, telecommunications company, or a reputable organization.
Required Skills:
Analytical skills
Reporting skills
Communication skills
Decision Making
Team player
Attention to details
Planning
Leading & Supervising
Download and fill the application for employment form from www.centenarybank.co.ug and enclose an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials, and contact details of three competent referees. E-mail the above to: Talent_sourcing@centenarybank.co.ug
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