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Customer Service Associate job at Q-Sourcing Limited trading | Apply Now
Are you looking for Administrative Jobs in Uganda 2024? If yes, then you might be interested in Customer Service Associate job at Q-Sourcing Limited trading.
Kampala, Uganda
Full-time
About the Organisation
Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.
Job Title
Customer Service Associate job at Q-Sourcing Limited trading
Job Description
The Customer Service Agent will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Agent will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
Duties and Responsibilities
Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
Resolving customer complaints or issues in a timely and efficient manner.
Providing information to customers about products or services.
Documenting customer interactions and transactions in a call center software or CRM system.
Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and development programs to improve skills and performance.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
At least 2 years experience in working in a call center as Customer Service Representative;
Knowledge of call center terminology, applications, and metrics
Hands-on, detail-oriented, and strong execution skills.
Good communication Skills both Written and Spoken with the ability to interact freely with
customers.
Passion for irrigation and proactive in decision making
Independent thinkers who are able to thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be an expert in time management
Basic computer skills.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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