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Customer Relations Supervisor job at Total Energies | Apply Now
Are you looking for Public Relations jobs in Uganda 2024 today? then you might be interested in Customer Relations Supervisor job at Total Energies
Kampala, Uganda
Full Time
About the Organisation
TotalEnergies is a global multi-energy company based in France, engaged in the production and supply of energy products including oil, natural gas, and electricity. It operates in over 130 countries and is committed to achieving net-zero emissions by 2050. The company focuses on sustainable development, investing heavily in renewable energies such as solar, wind, and biofuels. TotalEnergies aims to be a key player in the energy transition, promoting cleaner, more affordable, and more reliable energy solutions worldwide. With a diverse portfolio and strong emphasis on innovation, it strives to meet the world's growing energy needs while minimizing its environmental impact.
Job Title
Customer Relations Supervisor job at Total Energies
Total Energies
Job Description
The Customer Relations Supervisor is responsible for building and maintaining good relationships with clients/customers and addressing customer concerns.
Duties, Roles and Responsibilities
Roles and Responsibilities
Set clear objectives and deploy strategies focused on customer relationship management.
Take lead in implementing the company’s customer commitments, i.e. responsiveness, availability, customers voice etc.
Improve customer service experience, create engaged customers and facilitate organic growth.
Develop and implement a robust process of meeting the ever-changing expectations of the customers.
Take ownership of customers issues/complaints and follow issues through to resolution.
Keep accurate records and document customer service actions and discussions.
Deliver prompt and professional solutions to customers` inquires in liaison with the other business teams.
Manage and update the affiliate’s customer database.
Track & engage dormant & inactive customers & in conjunction with the business teams drive actions to on-board these customers back.
Perform service quality performance evaluation for clients/customers through customer satisfaction surveys and utilize the feedback to initiate actions.
Analyze statistics, compile & share accurate reports.
Lead & supervise the customer relations team.
Take lead in quality assurance by evaluating the customer relations officer’s skills, identifying gaps and providing/recommend the appropriate training.
Develop & improve customer service procedures, policies and standards for the affiliate.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Candidate Profile
Minimum of a Bachelors’ degree in a Business, Marketing related field.
Minimum of four(4) years’ practical experience in managing clients/customers.
Previous sales experience and an organized approach to work.
Strong interpersonal skills and ability to build rapport with customers
Ability to drive client focused outcomes
Strong communication skills and IT know-how.
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
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