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The Customer Experience Officer at Jude Color Solutions is responsible for ensuring that the clients receive the best possible service and support throughout their journey with the company. The main duties of this role include:

• Communicating with the clients via phone, email, or chat to understand their needs and expectations

• Providing information and guidance on the company's products and services, such as color consultation, color matching, color correction, and color printing

• Handling inquiries, complaints, and feedback in a timely and professional manner

• Collaborating with the sales, design, and production teams to coordinate and deliver the client's orders

• Monitoring and measuring the client's satisfaction and loyalty using various tools and metrics

• Identifying and implementing opportunities for improvement and innovation in the customer experience process