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Kampala, Uganda
Full-time
Jude Color Solutions Ltd, established in 2009 and located in Kampala, Uganda, is a leading branding company specializing in promotional items, corporate wear, engraving, customized awards, large-format printing, and outdoor signage. With a mission to provide creative and unique gifts tailored for corporate clients, their products are ideal for incentives, rewards, client gifts, marketing events, and company celebrations.
The company has earned recognition as a member and multiple award-winner at the Uganda Manufacturers Association (UMA) Trade Fairs in 2015 and 2016, reflecting its commitment to excellence in the branding industry. Jude Color Solutions fosters a dynamic work culture that emphasizes creativity and innovation, offering employees opportunities for professional growth and development.
The company operates from its headquarters on Johnson Street, Prime Complex, Shop C24, and serves a broad clientele across East Africa. Guided by core values of creativity and customer satisfaction, Jude Color Solutions is committed to corporate social responsibility initiatives aimed at community development and environmental sustainability. For more information, visit their official website at https://judecolorsolutions.com/
Customer Experience Officer job at Jude Color Solutions
Jude Color Solutions
Communicating with the clients via phone, email, or chat to understand their needs and expectations
The Customer Experience Officer at Jude Color Solutions is responsible for ensuring that the clients receive the best possible service and support throughout their journey with the company. The main duties of this role include:
Communicating with the clients via phone, email, or chat to understand their needs and expectations
Providing information and guidance on the company's products and services, such as color consultation, color matching, color correction, and color printing
Handling inquiries, complaints, and feedback in a timely and professional manner
Collaborating with the sales, design, and production teams to coordinate and deliver the client's orders
Monitoring and measuring the client's satisfaction and loyalty using various tools and metrics
Identifying and implementing opportunities for improvement and innovation in the customer experience process
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications & Skills
A bachelor's degree in Marketing, Humanities, Business Administration, Psychology or any related field.
Minimum of 3 years' experience in a customer experience role(s) in a fast-paced or similar organization.
Possession of a valid driver's license is a critical advantage.
Must possess adequate verbal and written communication skills
Demonstrated ability to apply structured thinking & analysis techniques to complex and ambiguous problems.
Excellent customer service skills.
Deadline for submission of applications is 31st January 2024
Drop your applications at our offices on
Prime Complex Building Shop No.C24 or
Email: hr@judecolorsolutions.com
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