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Customer Care Team Leader - (Intimate Apparel/Beauty) job at Trafilea | Apply Now
Are you looking for Remote Customer Service jobs in 2025 today? then you might be interested in Customer Care Team Leader - (Intimate Apparel/Beauty) job at Trafilea
Remote, OR, USA
Full Time
About the Organisation
Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands specializing in the intimate apparel and beauty sectors. The company leverages data-driven strategies to scale its businesses while fostering an online community that promotes body positivity. As a rapidly expanding global entity, Trafilea is committed to creating exceptional products and services that enhance customer experience and drive sustained growth.
Job Title
Customer Care Team Leader - (Intimate Apparel/Beauty) job at Trafilea
Trafilea
Job Description
The Customer Care Team Leader is responsible for driving sales growth and customer retention through effective leadership of team members. Key responsibilities include managing team leaders, ensuring customer satisfaction, and implementing data-driven strategies to improve performance. The position requires monitoring key performance indicators (KPIs), fostering professional development within the team, and addressing challenges confidently and effectively.
This role emphasizes continuous learning, effective decision-making, and ensuring action items and KPIs are monitored and followed through. The individual will play a vital role in crisis management, conflict resolution, and integrating customer feedback into actionable solutions.
Duties, Roles and Responsibilities
Provide leadership and strategic direction to subscription and loyalty teams.
Monitor team performance through KPIs and lead indicators.
Drive sales growth and enhance customer retention through data-driven strategies.
Address challenges effectively to deliver excellent customer experiences.
Foster a culture of continuous learning and professional development.
Resolve conflicts, manage crises, and integrate customer feedback into improvements.
Ensure the effective implementation and follow-up of action items and KPIs.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
2+ years of experience in a similar role.
Strong command of English (spoken and written).
Proven ability to lead and manage diverse teams effectively.
Strong problem-solving and decision-making skills.
Analytical skills to monitor and optimize team performance.
Positive attitude, strong interpersonal and communication skills.
Conflict resolution and crisis management expertise.
Growth-oriented and committed to continuous learning.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online.
To apply, please click on the "Apply" button below.
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