Customer Care Assistant job at Nation Media Group | Apply Now

Provide frontline support by addressing customer inquiries, complaints, and feedback via social media, phone, email, or in-person interactions in a professional and timely manner.

Assist in resolving basic customer issues, escalating complex or unresolved matters to the Customer Supervisor or relevant departments as needed.

Maintain accurate and up-to-date records of customer interactions, issues, and resolutions in the customer care database.

Collaborate with all departments to gather information and updates required to address customer concerns effectively.

Support the implementation of customer care initiatives by coordinating activities and gathering customer feedback.

Help ensure all customer service processes are followed consistently to deliver a positive and efficient customer experience.

Provide feedback from customers to the Customer Service Supervisor, offering insights that can help improve products, services, and user experiences.

Stay updated on the company’s products and services to provide accurate information to customers and identify potential upselling opportunities.

Assist in preparing basic customer service reports, compiling data on inquiries, complaints, and resolutions for team meetings.

Contribute to customer satisfaction surveys by collecting feedback and providing insights into recurring issues.

Participate in training sessions to enhance knowledge of customer service best practices and company offerings.

Assist with loyalty programs, promotional initiatives, and other customer engagement activities as directed by the Customer Supervisor.