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Credit & Collections Manager job at Airtel Uganda | Apply Now
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Credit & Collections Manager job at Airtel Uganda
Kampala, Uganda
Full Time
About the Organisation
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Job Title
Credit & Collections Manager job at Airtel Uganda
Airtel Uganda
Job Description
Job Title: Credit & Collections Manager
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Engage customers through email, calls and visits to collect due and overdue monies and develop strong relationships that would facilitate new business opportunities.
Ensure zero bad debt flow from your portfolio through smart interventions in engagement, advance billing among others.
Ensure Dunned accounts are minimized through proactive engagement with customers in understanding the dunning process.
Facilitate reconciliation of accounts timely ensuring accounts are in good condition.
Ensure formal communication/demand notices of overdue balances to customers.
Ensure that non-paying accounts are dunned as per the dunning process and after prior engagement.
Ensure timely escalation of nonpaying customers to the Team Leader and sales person where necessary.
Monitor the payment pattern of new clients and draw the line manager’s attention to any observed anomalies.
Oversee the sharing of invoices and statements to every customer under your allocation through mail or physical delivery to client premises.
Ensure monthly invoice sampling is done on a timely basis.
Ensure all customers under your allocation are invoiced.
Carry out timely investigations for all queries and disputes for faster resolution and credit note approval where required.
Implement timely corrective action that includes raising of debit or credit notes and rebates.
Ensure write offs are share with Line Manager.
Analyze and take corrective actions from data provided.
Submit bill sampling report.
SERVICES
COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
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COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Degree in Business Management.
2 -4 Years of working Experience in Credit Control.
Telecom experience is preferable.
Experience in emerging/ developing countries.
Excellent interpersonal skills.
Sets high personal standards and is goal oriented.
Strong interpersonal skills.
Excellent communications skills, both oral and in written.
Business awareness.
Confident and polite telephone manner successful at developing good relationships with customers.
Able to operate in a performance driven organization.
Strong ethics, hands on approach, business acumen.
Culturally aware.
How to Apply
All suitably qualified and interested Candidates are invited to apply online at the Apply Button below.
Deadline: 27th January 2025
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