Collections Supervisor-Civil Servants Loans Product job at Platinum Credit (U) Ltd | Apply Now

Enforce the implementation of the Delinquency Escalation Process on every delinquent account.

Effect loans on payroll by following up with the branches on data capture and availability of all necessary documents to support the process.

Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of payments in a timely manner.

Identify accounts that have not received a payment and cause for the payment to be made by the vote or customer.

Identify accounts that are due for re-issuing and cause for the same.

Identify accounts that are deceased and claim the balances from the Insurance company within 30 days.

Monitor all the active accounts through manual counterchecking with the physical schedules to ensure that all disbursed loans receive a receipt to improve on performance and attain the departmental set objective on collection efficiency.

Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the employer and influence management decision making.

Prepare and ensure all feedback from the employer is captured in the system for future reference and analysis reports preparation.