Collections Manager job at WATU Credit Ltd | Apply Now

Responsibilities:

• Manage Collections and Performance Drivers

• Monitor the team’s portfolio performance

• Ensure that direct reports meet their monthly responsibilities

• Obtain number of clients (NOC) per agreed level

• Obtain call effectiveness (CE) per agreed level

• Manage quality control per agreed level and above

• Manage maximum DSLC per agreed level

• Manage the collection rate

• Manage clients moving to last call

• Manage that all overdue clients are attended in time and manner set by company policies

• Staff management

• Monitor performance of direct reports

• Plan and manage annual leaves in teams under direct supervision

• Monitor performance of people on probation and manage confirmations, promotions, demotions and extensions

• Plan, manage and lead trainings in teams under direct supervision

• Be available, motivate and coach employees to improve their performance

• Manage disciplinary actions together with HR

• Perform monthly 1-1s and give feedback to direct reports

• Perform 2 appraisals per direct report per year

• Reporting

• Create daily and monthly reports on :

• Collections

• Attendance

• Leaves

• Probation and extension

• Manage the PIP Process

• General

• Readiness to assist team members in everyday tasks

• Organize and manage communication from top to bottom

• Follow company’s policies

• Fulfill any other tasks given or approved by management that is work-related and aimed towards company’s goals and targets

• All tasks and responsibilities are done on time