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Collections Manager job at WATU Credit Ltd | Apply Now
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Collections Manager job at WATU Credit Ltd
Kampala, Uganda
Full Time
About the Organisation
Watu Credit, established in 2015 and headquartered in Mombasa, Kenya, is a dynamic non-bank financial institution dedicated to fostering financial inclusion by providing accessible asset financing solutions, particularly for motorcycles and three-wheelers. With a mission to empower individuals and businesses through innovative financial services, Watu Credit has earned recognition for its commitment to customer-centricity and integrity.
The company cultivates a collaborative and inclusive work environment, offering employees opportunities for professional growth and development. As a rapidly expanding organization, Watu Credit provides a range of job opportunities, including roles in human resources, customer care, and territory management, with flexible work arrangements. Since its inception, the company has evolved by integrating technology into its business model, delivering both secured and unsecured lending primarily via mobile services.
Operating across multiple African countries, Watu Credit employs between 1,000 to 5,000 individuals, reflecting its significant presence in the region. The company's core values encompass integrity, innovation, customer-centricity, and sustainability. Demonstrating a strong commitment to corporate social responsibility, Watu Credit actively engages in initiatives aimed at promoting financial literacy and economic empowerment within the communities it serves. For more information, visit their website at www.watuafrica.com.
WATU Credit Limited is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest-growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Job Title
Collections Manager job at WATU Credit Ltd
WATU Credit Ltd
Job Description
Job Title: Collections Manager
Organisation: WATU Credit Limited
Duty Station: Kampala, Uganda
The Collection Manager position is responsible for overall management, training and ensuring expected results and quality from underlying teams. Collections Manager`s deliverables are performance, development, growth, and well-being of their teams.
Duties, Roles and Responsibilities
Responsibilities:
Manage Collections and Performance Drivers
Monitor the team’s portfolio performance
Ensure that direct reports meet their monthly responsibilities
Obtain number of clients (NOC) per agreed level
Obtain call effectiveness (CE) per agreed level
Manage quality control per agreed level and above
Manage maximum DSLC per agreed level
Manage the collection rate
Manage clients moving to last call
Manage that all overdue clients are attended in time and manner set by company policies
Staff management
Monitor performance of direct reports
Plan and manage annual leaves in teams under direct supervision
Monitor performance of people on probation and manage confirmations, promotions, demotions and extensions
Plan, manage and lead trainings in teams under direct supervision
Be available, motivate and coach employees to improve their performance
Manage disciplinary actions together with HR
Perform monthly 1-1s and give feedback to direct reports
Perform 2 appraisals per direct report per year
Reporting
Create daily and monthly reports on :
Collections
Attendance
Leaves
Probation and extension
Manage the PIP Process
General
Readiness to assist team members in everyday tasks
Organize and manage communication from top to bottom
Follow company’s policies
Fulfill any other tasks given or approved by management that is work-related and aimed towards company’s goals and targets
All tasks and responsibilities are done on time
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education level: Bachelor’s degree
Experience:
Minimum of 3 years of managerial experience
We prefer candidates with:
2 years of experience in debt collection industry
1 year of experience in call center
Specific skills:
Excel – comfortable
Word – comfortable
Outlook – basic
Google Sheet – comfortable
Google Doc – comfortable
Google Chat – comfortable
Google DataStudio – basic
Google Search – advanced
Presentation – advanced
Coaching – basic
Negotiations – expert
Problem solving – expert
Personal characteristics
Integrity – take ownership of assigned people and tasks
Empathy and advanced negotiation skills – ability to understand client and protect business interests at the same time
Independent problem solver – proactive approach to everyday challenges
Humility and motivation – We are looking for someone who does not misuse the authority and can motivate people in positive and forward thinking ways
Result driven and hungry to be the best
PS: LADIES ARE ADVISED TO APPLY
How to Apply
All qualified candidates are invited to apply online at the Apply Button below.
Deadline: 26th December 2024
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