Collection Call Centre Agents job at Tugende | Apply Now

Account Management: Monitor and manage assigned accounts to identify overdue payments.

Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.

Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.

Payment Processing: Facilitate the processing of payments and update account records accordingly.

Record Keeping: Maintain accurate and detailed records of all collections activities and communications.

Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.

Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.

Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.

Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.

Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates.