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Clients Operations Manager job at AGL (Africa Global Logistics) | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Clients Operations Manager job at AGL (Africa Global Logistics)
Kampala, Uganda
Full Time
About the Organisation
Africa Global Logistics (AGL) is a leading logistics and supply chain management company committed to providing efficient and innovative solutions that enhance the movement of goods and services across Africa. With a reputation for reliability and excellence, AGL is recognized for its ability to streamline complex logistics operations while offering customer-centric services tailored to meet the needs of various industries. The company fosters a collaborative and dynamic work culture, encouraging innovation and teamwork, while also providing its employees with opportunities for growth, development, and competitive benefits.
AGL offers diverse job opportunities and flexible work arrangements, ensuring a positive work-life balance for its staff. Established to address the growing demand for logistics infrastructure across Africa, AGL has evolved into a trusted partner for companies seeking seamless supply chain solutions. The company leverages cutting-edge technology and a robust network to drive efficiency and ensure scalability in its operations. With a strong presence across key African markets, AGL’s size and reach continue to expand as it solidifies its position as an industry leader. Guided by its core values of integrity, innovation, and sustainability, AGL is dedicated to providing solutions that promote economic growth and environmental stewardship.
The company actively engages in corporate social responsibility initiatives that support local communities, particularly in the areas of education, health, and environmental conservation. For more information, visit www.africaglobal.com.
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.
Job Title
Clients Operations Manager job at AGL (Africa Global Logistics)
AGL (Africa Global Logistics)
Job Description
Job Title: Clients Operations Manager
Organisation: AGL (Africa Global Logistics)
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Team Management: Lead, motivate, and develop a team to achieve quality of service goals.
Client Relationship Management: Manage operational relationships with clients, receive transit orders, and provide progress updates.
File Processing: Monitor and control file processing, ensure SOPs are applied, and allocate files to operators.
Operational Excellence: Ensure operations are performed with respect to gross margin and disbursements, and control costs.
Issue Resolution: Identify and resolve operational issues, and alert management and N+1 as necessary.
Overall, the Client Operations Manager will oversee the execution of logistics works, manage client relationships, and ensure operational excellence.
Tools:
Business software (SPOT, Qlikview)
Financial reports: Detail of the costs per COM (monthly)
Standard Operating Procedures
Targets and Goals:
100% target on quality-of-service KPI (including Client’s KPI)
100% target on budgeted costs
If you are a motivated and experienced professional looking for a new challenge, please submit your application.

SERVICES
COMMERCIAL

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INDUSTRIAL

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RESIDENTIAL

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
COMMERCIAL

SERVICES
INDUSTRIAL

SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications:
At least 3-5 years’ experience in clearing and forwarding
Good knowledge of Microsoft Office and email
Excellent communication and problem-solving skills
Ability to work to tight deadlines and push people to a common goal
Natural leader and team player
How to Apply
All candidates should apply online at the Apply Button below.
Deadline: 15th January 2025