Claims Manager job at Liberty Life Assurance Uganda (LLAU) | Apply Now

Ensure that claims are handled expeditiously and in a professional manner that meets customer expectations overall company objectives.

Ensure Customer Service Level Agreements are in place and adhered to by brokers.

Ensure that all customer complaints are forwarded to the front desk to be entered into the complaints register as per statutory requirements.

Recommend and implement improvements to processes that will improve customer experience.

Ensure that claims are paid in a timely and accurate manner.

Ensure that reporting deadlines for internal and external customers as well as various stakeholders are met within agreed time frame.

Understand each customer’s unique needs and wishes; responding flexibly to deliver what they want.

Respond to customer correspondence promptly.

Follow up with finance to ensure that timely payments are made.

Updating the DV tracker and share with Finance on weekly.

Prepare a weekly report showing the turnaround time taken to pay discharge vouchers vis a vis the SLA requirements.

Drive adoption of operational procedures within the team to ensure correct behaviour and reduce operational integrity issues.

Proactively manage the performance of the team ensuring that the team performs according to standards.

Lead the Claims team in best practise in customer service; especially

treating Life clients with compassion, empathy and sensitivity.

Analyse and investigate the root causes of slow claims turnaround times, taking appropriate corrective actions.

Ensure that all reports are produced according to the reporting schedule timely and are complete and accurate.

Ensure strict claims assessment with zero tolerance to fraud.

Ensure compliance with the actions of the risk management framework.

Analyse the root causes of problems and proactively raise & resolve corrective actions; mitigate high risk audit findings.