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Chief Digital Officer job at Bank of Africa Uganda Limited | Apply Now
Are you looking for Banking jobs in Uganda 2024 today? then you might be interested in Chief Digital Officer job at Bank of Africa Uganda Limited
Kampala, Uganda
Full Time
About the Organisation
Bank of Africa Uganda Limited (BOA Uganda) is a key player in the Ugandan banking sector, providing a wide range of financial services to individuals, businesses, and institutions. As part of the Bank of Africa Group, which operates in 18 countries across Africa, BOA Uganda benefits from a strong network and extensive experience in the African financial landscape.
Established in 1985, BOA Uganda has grown significantly, earning a reputation for reliability, innovation, and customer-focused services. The bank offers a comprehensive suite of products, including personal and business banking, loans, savings and investment accounts, and digital banking solutions. Its commitment to leveraging technology has led to the development of robust online and mobile banking platforms, making financial services more accessible and convenient for its customers.
BOA Uganda is known for its strong focus on small and medium-sized enterprises (SMEs), providing tailored financial solutions to support their growth and development. The bank offers various credit facilities, advisory services, and business development support to help SMEs thrive in a competitive market.
The bank also places a high priority on corporate social responsibility, engaging in numerous initiatives aimed at improving the well-being of communities in Uganda. These initiatives include support for education, health, environmental conservation, and economic empowerment projects. Through its community outreach programs, BOA Uganda demonstrates a commitment to making a positive impact on society.
Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.
Job Title
Chief Digital Officer job at Bank of Africa Uganda Limited
Bank of Africa Uganda Limited
Job Description
Job Title: Chief Digital Officer
Organisation: Bank of Africa Uganda
Duty Station: Kampala, Uganda
The Chief Digital Officer (CDO) is responsible for spearheading the Bank’s digital transformation agenda, driving innovation, and integrating technology into all aspects of the Bank’s operations. The CDO leads the strategy, execution, and delivery of customer-centric, digital-first solutions that enhance operational efficiency, improve customer experience, and deliver sustainable growth.
Duties, Roles and Responsibilities
Digital Strategy and Transformation
Develop and execute the Bank’s digital transformation strategy, aligned with the overall business goals.
Drive the adoption of cutting-edge technologies to deliver innovative banking solutions.
Identify opportunities for digitization across product offerings, operations, and customer interactions.
Customer Experience and Innovation
Create and implement customer-centric digital platforms that enhance user experience.
Monitor emerging fintech trends to recommend and integrate relevant technologies.
Lead the development of digital products, such as mobile banking apps, online platforms, agent banking, merchant banking, and other payment solutions.
Technology Integration
Partner with the Head of ICT to align ICT infrastructure with digital initiatives.
Ensure seamless integration of legacy systems with modern digital platforms.
Promote the use of APIs, cloud
Business Development and Revenue Growth
Drive revenue growth by expanding the Bank’s digital product portfolio and enhancing fee income.
Develop partnerships with fintech companies, telecoms, and other strategic players.
Lead sandboxing efforts for testing and scaling digital products in underserved markets.
Governance and Compliance
Ensure all digital solutions comply with banking regulations, cybersecurity standards, and data privacy laws.
Lead risk assessments and implement robust frameworks for digital security.
Leadership and Team Building
Build and lead a high-performing digital team, fostering a culture of innovation and agility.
Work closely with other C-level executives to embed digital thinking across departments.
Additional Responsibilities :
The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.
Key Performance Indicators:
Growth in digital channel adoption (e.g., mobile banking penetration rates).
Increase in revenue and profitability from digital products and channels.
Customer satisfaction scores related to digital platforms.
Reduction in operational costs through digital automation.
Successful implementation of digital transformation initiatives within defined timelines.
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Qualifications, Education and Competencies
Education: Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field. Master’s degree in Business Administration (MBA), Technology Management, or a related discipline is preferred.
Experience: 10+ years of experience in banking, digital transformation, or fintech, with at least 5 years in a senior leadership role; proven track record of leading successful digital initiatives in a financial services environment; experience in managing cross-functional teams and working with external partners.
Technical Skills: Deep understanding of digital banking trends, fintech ecosystems, and emerging technologies; familiarity with Agile methodologies, API development, and cloud- based systems; knowledge of cybersecurity, data analytics, and customer relationship management (CRM) tools.
Soft Skills: Strategic thinker with strong problem-solving and decision-making capabilities; excellent communication and stakeholder management skills; ability to inspire and lead in a fast-paced, dynamic environment.
Additional Requirements/Competencies:
Strategic Vision: Ability to develop and communicate a clear vision for digital transformation.
Adaptability: Comfortable navigating a fast-paced, evolving environment with competing priorities.
Innovative Thinking: Strong ability to think creatively and leverage technology to solve business challenges.
Data-Driven Decision-Making: Skilled in using data analytics to inform decisions and track progress.
Collaboration: Strong interpersonal skills and ability to work across diverse teams and stakeholders.
Change Leadership: Proven capability to lead cultural and organizational change to foster innovation and agility.
Customer Focus: Demonstrated commitment to enhancing customer experience through digital platforms.
Risk Management: Deep understanding of risks associated with digital banking and implementing effective controls.
How to Apply
All candidates who wish to join Bank of Africa should apply online at the Apply Button below.
Deadline: 23rd December 2024
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