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Chief Commercial Officer job at FINCA Uganda | Apply Now
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Chief Commercial Officer job at FINCA Uganda
Kampala, Uganda
Full Time
About the Organisation
FINCA Uganda is a subsidiary of FINCA Impact Finance and part of a network of 21 microfinance institutions and banks that provide socially responsible financial services that enable low – income individuals and communities to invest in the future. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.
Job Title
Chief Commercial Officer job at FINCA Uganda
FINCA Uganda
Job Description
The Chief Commercial Officer (CCO) is a member of the EXCO with responsibility to drive growth, and market penetration. He delivers this through supervision of FINCA's Branch network including the staffing, product delivery and overseeing procedures related to this mandate. The CCO develops and executes strategic initiatives to increase FINCA's client base, drive sales growth, and ensure its commercial success. The CCO spearheads development of business and sales strategies, aiming to achieve sustainable growth while maintaining high-quality standards. The CCO works closely with other departments to integrate customer-centric practices into the company's operations, monitor and drive customer satisfaction KPIs, foster long-term customer loyalty, and maximize FINCA's overall impact on its customers.
Duties, Roles and Responsibilities
ESSENTIAL DUTIES
Growth Strategy Development
Collaborate and guide market research and analysis teams to identify new business opportunities and areas of improvement
Develop and implement sales strategies for revenue growth, emphasizing market expansion and product/service penetration
Manage overall product portfolio.
Strategic Planning and Execution
Develop and execute commercial strategies to drive customer growth and deepen our relationships with existing customers, all in service of the FINCA mission
Co-lead strategic planning and execution to ensure that customer acquisition, retention, and operational efficiency initiatives are aligned with the organization's long-term goals and objectives.
Effective Customer Experience Implementation
Responsible for delivering a superior customer experience across all FINCA service delivery channels. S/he ensures that the process of customer acquisition and service delivery across all branches and other service points is anchored on delivering a consistently superior customer experience.
Strategize and plan to deliver operational service excellence and ensure that the branch workforce is capable, enabled and inspired to deliver on FINCA's brand promise, for customer improved customer acquisition, retention and loyalty.
Ensure that all commercial staff have clear customer experience goals and metrics to measure success and drive continuous improvement
Leverage customer data analytics to gain insights into customer behavior, preferences, and needs.
Implements initiatives to enhance the customer journey at every touch point and through engagement with Marketing, seek to eliminate the friction points
Continuously monitor and evaluate the effectiveness of customer experience initiatives in and make data-driven improvements.
Customer Acquisition and Retention
Develop and implement strategies to acquire new customers and retain existing ones, ensuring FINCA's mission customer remains a priority
Strategize and drive marketing and sales activities, ensuring alignment with overall business goals
Set customer acquisition and retention targets and monitor for strategy alignment to ensure achievement of targets/ KPIs.
Marketing and Communications
In co-ordination with Marketing, structure sales campaigns and execution plan to promote products and services.
Implement the marketing and sales plan and management of FINCA's brand image with customers through field marketing activities.
Market Expansion
Strategically develops outreach and expansion plans. Identifies new markets, regions, and clients.
Develop network to keep track of market trends and forestall changing economic dynamics
Assess the impact on market share and penetration, tracking the successful implementation of strategies aimed at expanding the organization's presence and influence within the target market.
Leads the development, implementation and evaluating cross-functional decisions relating to market expansion that will enable FINCA achieve its long-term objectives.
People and Leadership
Provide leadership, management and strategic direction for Commercial staff
Cultivate a high-performance working environment, a sense of belonging, and an affinity to FINCA's mission and brand values
Lead and evaluate work of subordinated staff
Anticipate staffing needs, participate in recruitment efforts, and attract the right people in support of growth and outreach plans
Retain, motivate and maximize the productivity of staff through mentoring, transparent communication, performance management, and career planning
Set and successfully communicate performance measurements and targets to staff in a way that drives business growth, motivates staff, and aligns with FINCA's corporate strategy
Communicate FINCA's value and mission delivery to key stakeholders in the course of duty.
Internal Controls and Quality Maintenance
Maintain and enhance the quality of products/services to meet or exceed industry standards, ensuring alignment with the organization's commitment to excellence.
Ensures the department and branches comply to internal control and regulatory policies, procedures and systems.
Develop a system of reviewing, developing and continually improving policies, systems and processes to comply with lending, security, human resources and other internal and statutory requirements.
Recommends appropriate changes to policy, procedures, and processes to ensure application of sound commercial operations
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications
Minimum requirement of a bachelor's degree in accounting, Finance, Economics or Business Administration required.
Master's degree in business, Finance or Economicsdesired.
Experience
Minimum of 8 years retail or commercial Banking experience with at least 3 years at Management level.
Strong experience with Sales, marketing, credit and customer management.
Language Skills
Fluency in English. knowledge of key languages in Uganda
Travel requirements
Availability to travel up to 50% of the time
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application