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Call Centre Agent - Part Time job at Unifi Africa | Apply Now

Are you looking for Customer Service jobs in Uganda 2024 today? then you might be interested in Call Centre Agent - Part Time job at Unifi Africa

Kampala, Uganda

Part Time

Deadline:

27 Nov 2024

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About the Organisation

Unifi, Inc., established in 1971 and headquartered in Greensboro, North Carolina, is a leading international textile manufacturing company specializing in polyester yarns. The company is committed to delivering innovative, sustainable, and high-quality fiber solutions, serving diverse markets including apparel, automotive, and home furnishings. Unifi has earned recognition for its dedication to excellence and sustainability, notably through its REPREVE brand, which transforms recycled materials into performance fibers.

The organization fosters a collaborative work culture that emphasizes integrity, innovation, and continuous improvement, offering employees opportunities for professional growth and development. Unifi operates globally, with facilities in the United States, Colombia, El Salvador, and Brazil, employing approximately 2,900 individuals.

The company's business model centers on providing recycled and synthetic fiber solutions, utilizing advanced technologies to meet the evolving needs of its customers. Unifi actively engages in corporate social responsibility initiatives, focusing on environmental sustainability and community development. For more information, visit their official website at https://unifi.com.

Unifi Africa is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.

Learn more about Unifi

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Job Title

Call Centre Agent - Part Time job at Unifi Africa

Unifi Africa

Job Description

Job Title: Call Centre Agent - Part Time (Several Fresher Customer Service Jobs)

Organisation: Unifi Africa

Duty Station: Kampala, Uganda

We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.

Duties, Roles and Responsibilities

Operational

Answer incoming calls and respond to clients.
Manage and resolve client’s complaints
Sell and market Unifi Credit products to customers.
Identify and escalate issues to supervisors.
Provide product and service information to clients.
Research required information using available resources.
Research, identify, and resolve client’s complaints using applicable system.
Process, queries, and applications (Employment verification, New employer and Data check).
Route calls to appropriate personnel.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends to clients calls.
Follow up and encourage clients to make timely loan repayments/payables/arrears.
Complete call logs and reports.