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Business Support Officer job at Uganda Registration Services Bureau (URSB) | Apply now
Are you looking for Administrative jobs in Uganda 2024? If yes, you might be interested in Business Support Officer job at Uganda Registration Services Bureau (URSB)
Kampala, Uganda
Full Time
About the Organisation
The Uganda Registration Services Bureau (URSB) is a statutory body established by an Act of Parliament in 1998. It operates under the Ministry of Justice and Constitutional Affairs and plays a crucial role in the registration and regulation of businesses, marriages, intellectual property, and civil events in Uganda. URSB's mission is to create an efficient and reliable registration system that supports economic growth, social development, and good governance.
Over the years, URSB has been instrumental in simplifying and modernizing registration processes, making them more accessible to the public. The bureau's services are designed to foster business development, protect intellectual property, and ensure that civil events are recorded accurately and efficiently. URSB has also embraced technology, enabling online services that allow citizens to register their businesses, trademarks, patents, and other important records from the comfort of their homes or offices.
Job Title
Business Support Officer job at Uganda Registration Services Bureau (URSB)
Job Description
Provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.
Duties and Responsibilities
Provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.
Support in management and maintenance of URSB ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and other devices across the organization.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Install and configure computer hardware operating systems and applications.
Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
Support the roll-out of new applications or systems with the organisation by testing and evaluating new technologies.
Train users on new technologies implemented by the organization.Ensure compliance and adherence to ICT policies and procedures.
Execute the operational plans for the ICT systems and manage the inventory of all assets.
Prepare periodic reports in line with the organization’s reporting guidelines.
Any other duties assigned from time to time by the supervisor
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Key Outputs
To provide overall IT support to the office by installing, and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems for the users.
Qualification and Experience
An Honors degree in Information Technology, Computer Science, Software Engineering, or any other related discipline from a recognized institution.
Relevant certifications in business processes, IT systems, and customer support is an added advantage.
Personal Specification
Strong interpersonal and communication skills.
Proficiency in computer software applications.
Ability to liaise and network with other Government Departments.
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
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