Business Development Specialist job at DHL Global Forwarding | Apply Now

In this Business Development Specialist position

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.

• Respond to customer enquiries/complaints.

• Manages and sells within a defined portfolio of existing customers and wins lasting business relationship with DGF.

• Responsible for establishing customer profiles and customer needs.

• Additional and renewal project business acquired.

• Revenue potential of existing account portfolio increased and developed to include project offering

• Develop and maintain project solutions for existing and new customers.

• Highlights to above on observations of market dynamics

• High level of research for developing opportunities for new project business

• Maintain and support interdepartmental relationships.

• Collaborate with colleagues across the organization to achieve shared goals.

• Work with Global team on complex project bids

• Develops sales within existing portfolio and Plan/strategize/ activities to achieve target budgets.

• Responsible for conducting high quality presentation of non-standardized solutions to project customers.

• Develop target lists of new business within existing portfolio and continuously review and update.

• Establish and present customized offers to customers

• Prepare and realize project offerings.

• Responsible for product targets as defined within existing portfolio.

• Responsible for budgeted growth in additional business within existing customer portfolio.

• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.

• Maintain pipeline in Salesforce

• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

• Informal influence to enable improvement and change within the organization.

• Assist Global Bid Team where large projects require commercial and technical solutions

• Achieves targets aligned with business goals.

• Demonstrates structured, efficient work processes and methods.

• Uses sound judgment, manages risk and anticipates impact on overall business.

• Accomplishes own tasks whilst in support of corporate goals.