Branch Manager job at Human Capital Business Solution (HCBS) | Apply Now

Main Duties and Responsibilities

Branch Management:

• Manage the Branch commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support by ensuring the operational team remains accountable to deliver operational excellence.

• Lead in the development of the branch’s budgets and strategies to achieve the growth plans.

• Lead and monitor the implementation of approved budgets and plans, establish cost ratios, and ensure cost management.

  
  

Resource Deployment:

• Develop organisational arrangements, systems, and processes to enable the efficient and effective deployment of resources in line with business QA and growth requirements.

• Responsible for adherence to BMS processes and enforcing company SOPs.

Client Relations:

• Manage client relations by ensuring the operations teams conduct regular updates and meetings to ensure compliance with agreed client KPIs and service delivery expectations.

Leadership and Development:

• Provide leadership and direction for the branch operations team.

• Manage staff up-skilling within the branch to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps, and designing training programs.

• Develop and motivate the operations teams fostering a high level of co-operation with other senior managers.

Operational Reporting:

• Develop and deliver robust internal and external performance reports.

Compliance and Audit:

• Ensure the operation remains fully compliant with the ISS SOPs.

• Facilitate the internal audit process and responsible for implementing the ensuing action plans.

Contract Mobilization:

• Mobilize new contract wins ensuring full and accurate understanding of contract SLA.

Operational Excellence:

• Deliver and track a rolling operational excellence programme to include:

• Effective SOPs for the delivery of services to the highest standard.

• Risk assessments, post instructions, emergency procedures, and safe havens to be in place for each post.

Resource Management:

• In conjunction with Procurement and Finance, ensure that uniforms and equipment are ordered and delivered to budget in a timely manner.

• Manage the upskilling of Branch Teams as required.

Performance Management:

• Work with HR to manage values-based awards system based on the GardaWorld Values.

• Ensure there is an annual plan and that is adhered to; that will on a scheduled basis conduct risk assessments on all client sites.

Commercial Support:

• Take the Lead in commercial and sales efforts specifically bid and proposal development.

Financial Performance:

• Drive continuous improvement in the financial performance and service delivery of the Security Operations Business - Monitor the financial collections by ensuring correct and timely billing and revenue assurance.

Health and Safety:

• Act as champion for H&S and Service Delivery across the Branch Operations.

Operational Compliance:

• Manage Labour efficiency across the business; and

• Compliance with operational processes; ensure business operational strategies and initiatives are implemented at the branch in a timely and cost-effective manner.