Branch Executives job at Tugende | Apply Now

Team Management

• Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control

• Supervise staff to ensure smooth operations and service delivery at the branch level

• Supervise and coordinate the safety and security function at the branch

• Train and coach all field teams and support functions on Tugende operations, expectations, core values, rules and regulations

• Participate in the regular performance reviews for the branch staff

• Ensure proper support to the branch by the head office functions

  
  

Customer Service

• Understand and respond to client’s questions and challenges

• Train other team members, especially the field team to provide good customer service to clients and timely resolution of customer queries

• Understand the customer experience by regularly participating in customer activities (e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities)

• Ensuring proper and timely assets lease management i.e acquiring necessary documentation and ensuring assets are disbursed on time

• Monitor client’s lifecycle from onboarding, payment schedules to final closure of issuance of logbooks

• Attracting new customers and expanding customer base in the assigned geographical regions

• Guide branch teams and support product marketing and information campaigns

• Play an active role in generating sales for the branch through field marketing activities, customer engagement etc.

Manage field operations

• Support the collection, recovery process and client’s vetting processes

• Ensure proper implementation of operations policies and procedures

Reporting

• Submit operations status reports to supervisors indicating progress, challenges and way forward

• Strengthen existing stakeholder engagements and local business partnerships, e.g, Police and other security agencies, local authorities, suppliers. Also establish contacts that are necessary for business operations in cases where they do not exist.

• Identify new business opportunities within the region

Manage branch administration

• Custodian of all Branch resources to ensure that they are properly utilised and accounted for.

• Ensuring the branch is profitable by increasing sales, monitoring expenses, portfolio performance and efficient operations

• Propose process, procedure and cost-efficiency improvements for the branch

• Ensure a conducive working environment with all the required resources for team productivity

• Note: This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities